Hello all I am new here and I have a question about activating my Creator 9 software. I have an actual in the box version of Creator 9 that I have been forced to reinstall on my computer. I am running Vista and when I attempt to use MyDVD I get an activation request. when I attempt to activate online. I get an invalid product code error message. I have attempted to activate the software offline and get this message "there was a problem activating your product. this could be due to: ERR_ACTIVATION_GENERAL. I have read on this forum that if I install from a disc I shouldn't have this error but I do. I have uninstalled the program and attempted a clean install but I still get the same message. are there any other alternatives for me, other than buying new software. I am on a deadline and have a video that I need to get done ASAP. so if anyone out there has a suggestion, please help. thanks for your time.