As far as intruding into someone else's conversation, I am truly surprised. I've never heard of this particular point of etiquette in a forum. Jeesh. I purposely looked through the thread and found things that matched my experience. Plus, you say I posted the same message twice; not so. You made it sound like I copied and pasted, wham blamm. It's too bad that you did not recognize the anguish and disappointment carried within.
As far as I could tell, this company had made it incredibly difficult to go through a maze of menus to even find where a customer is spozed to supplicate for assistance. How many gazillion posts are in here anyway? The way it looked to me, after struggling for hours trying to get help, my two little paragraphs would likely be lost in the shuffle.
I've been accustomed to a friendlier reception in forums. Guess those were the good old days before the world wide web.