Hello Brendon ,
I deleted both windvd pro 11 and roxio creator 9 using windows add and uninstall program from control panel. and I reinstalled creator 9 but still come to that screen when I go ahead and play a pre recorder store bought dvd movie.
P.S. I will try revo uninstaller next and see if that helps . this is just bugging me I bought this program and it has worked well for years now this just another way to make me buy a new computer .