This is outrageous. Your product is below average standards. Your product couldn't possibly have gotten any worse. I am running Windows 8. The "Certificate File is Missing or Corrupted" crap has now popped up. Not only does this happen, but when the Roxio actually did work, it was laggy, the sound was not matching up with the game, and it had over all bad quality. I expect a helpful answer within 48 hours, otherwise this crappy business will end up going down the drain because you rip people off. I should have only payed $10 for this device. I could record better with a laptop camera than this thing. At least the laptop audio stays the same and doesn't slow down mid video.