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bobba

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About bobba

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  1. bobba

    Not Compatable

    Apparently Lenovo never figured it out so they are giving me a refund also.
  2. bobba

    Not Compatable

    Finally I received a message from Lenovo websales with this statement: "...... We are having issues with the Roxio software. We also have escalated this issue on monday to have the issue looked at. For some reason even with all the specification met for the compatibility it's still not allow users to use this software. For customers that don't want to wait for a resolution we have been providing a full refund for the software. In this case we are still trying to figure whats wrong with the software. We can offer you a full refund on the software if needed, or you can see what the outcome of our escalation is......." I am going to wait for awhile. Thanks for your help.
  3. bobba

    Not Compatable

    Phone calls to Lenovo support were of no help to me in getting the right download files for the Roxio program. So: I emailed Lenovo websales on 09/16/14 regarding the issue and received a reply next day saying Roxio was responsible and they gave me the phone number of Digital River for support. No help at all. I emailed Lenovo support on 09/18/14 and received no reply. I talked to websales online chat on 9/22/14 and she had them resend the links which contained the same problem only now, when downloading, it said I exceeded the allowed. The error told me to contact Lenovo websales for reset, so: I emailed websales a request to reset on 9/23/14 and have received no reply. I emailed websales some details regarding the defective download issue on 9/23/14 and have received no reply. Unbelievable frustration! Is Creator worth this? I'm going to check with Lenovo chat again. And I will call Roxio support since my free warranty support expires in 4 days.
  4. bobba

    Not Compatable

    Or we can pay $69.00 to Lenovo for software support.
  5. bobba

    Not Compatable

    I think you are right, Guru. The link may be defective, for another operating system, or whatever. It should, but also doesn't install on my Dell AMD Win 7 which meets all the system requirements of Creator. The error message there when clicking on the Creator NXT 2 program was 'This is not a win32 app'. My model Lenovo is the same as Appleman. The Creator NXT 2 program file will not open. Just opens an error message: 'This App can't run on your computer' . So I guess that explains why the Creator NXT 2 Content program stuff is not supported. The log(s) we get are produced from the Content setup process. It is downloaded from Red-Protexis.net which lists Corel as a customer. Lenovo is 'only' the retailer. Lenovo apparently has no clue. I don't know how to find someone that may care. I don't have the patience to call Lenovo repeatedly since 7 people have been no help and keep referring me to Roxio.com, but I will email Lenovo again and again, to support and websales altho my expectations are way low. Perhaps I can communicate more efficiently now. I will post a positive response here, if any. Thanks everyone, maybe things are getting slightly clear now [to my frustrated mind].
  6. bobba

    Not Compatable

    I have tried the install before without the external monitor and lower resolution with no change. Compatibility mode is off; AV off; and am using administrator account. Now there is no external monitor and the res is default 1920 x 1080. I could not find where the system dpi can be lowered any more on my computer. In display, I moved the slider to smallest from largest. But it doesn't seem to change the system dpi. I searched the control panel and just came up with that. Rebooted then I re downloaded the program and tried again to install with the same error messages as in the no. 1 post. This is taking way too much time. I could disable the Nvidea graphics in device manager but I shouldn't have to. I tried the install on another laptop, AMD, with Win 7 64bit and only ATI Radeon HD 4225 grahics. I got the same "Setup has determined that your configuration doesn't support any of the included products". The smaller package, when clicked, said 'this is not a win32 app' and never opened. The recent setup log is attached and also a new dxdiag. (from my lenovo) Email from Lenovo web sales excludes them from any responsibility or knowledge of the issue. I made one final call to their included phone number to ask for a refund which I didn't expect and didn't get. They gave me the phone number for Roxio support (digital river) who did not sell the product. It was downloaded from red-protexis.net from Corel and I guess no one has responsibility. I expected it to be preinstalled at Lenovo but I don't know Lenovo that well and I guess they are in China while Roxio Creator is elsewhere. DxDiag-bw2.txt RoxioLog.txt
  7. bobba

    Not Compatable

    Thank you for the input. I hope I passed the test. The dxdiag is attached. I contacted Lenovo by phone and five people, 90 minutes, could not help or find help. They suggested Roxio. I emailed the online contact and included your questions. The two program file names downloaded are '...nxt-2' just as mentioned in the first post. The first one, upon clicking immediately says, as above, "This app can't run on your PC". The second one begins the install process and later says "Setup has determined that your configuration does not support any of the included products." There is a Roxio setup log if that is of help I can post (attach)it. It sure seems like an incorrect or corrupted file. Thanks again for your help. DxDiag-bw.txt
  8. bobba

    Not Compatable

    I have the same problem with my identical Lenovo Y50 purchased this month. I'm still looking for a solution. Lenovo was no help. Please post if you solve this. I will also.
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