I've just sent this to Roxio support using the super-generous 4 days of support I have, but wondered if anyone else has any ideas?;
I've just bought a copy of Roxio VHS to DVD for Mac but unfortunately the software is not recognising the hardware.
I have tried both on a Mac running OS X 10.6.8 and one running OS X 10.10, both of which meet the hardware requirements.
The software installs fine and when I start it up I see a message which asks me to connect the USB hardware but when I connect the hardware nothing further happens.
I have tried using both the software that came in the box "Roxio Video Capture v2.0.1" as well as "Easy VHS to DVD Capture v1.05" downloaded from the Roxio website, but both give exactely the same result.
The hardware is being recognised as connected by the OS as it shows up in the System Profiler, under the USB section, as "Composite Hardware" when attached.
I would be very grateful for your help in fixing this, or confirming whether the product hardware is faulty and should be returned.