We buy individual packages for installation on test stations. While we are a very large corporation, because of the 'color or money' each program has to buy individual products. We have been using Roxio for years on our test stations. We buy a copy for each station. We install it on 1 station hard drive and clone our drives if we have multiple test stations. Legally we are covered since we have a 'product' (license) for all stations. From what I'm seeing now, there doesn't appear to be any way to install and get the version we just purchased (Roxio NXT2) to work. When I put the S/N in it says there is no internet connection, but I can go to the internet to the USELESS Roxio support page and anywhere else so I'm assuming there is something in their registering the S/W that is trying to do something our corporation firewall doesn't allow. After spending many trying hours trying to speak to someone with no luck, I believe that I will just put out a note to our group stating that newer versions of Roxio can not be used. It is pretty sad that a company doesn't have a way to speak to anyone with technical issues. This should be an easy question to answer. The 'Live Chat' appears to be down at this time. I've tried using the support code that was sent to my Email address TODAY, but when I put that in with my Email address, the one I registered with it says I have a bad support code or bad Email address???? At this point I am thoroughly disgusted. Really POOR support and when I finally got to talk to 2 different individuals, I was told that they have no contact phone numbers for Roxio support. I can either use the phone number to buy it or to get directed to a web site that does nothing. I am done with this product unless someone can get me some answers.