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Everything posted by KJL

  1. Hello, I recently purchased Easy VHS to DVD 3 Plus directly from Roxio. I installed the software on my Lenovo Windows 7 - 64 bit desktop computer. During the installation, I received a message saying that the process had been "interrupted" and that I should start over. I did that, and it installed completely. However, shortly after opening the program, I saw an on-screen message telling me that the software had installed unsigned drivers and that "Windows requires that all drivers be digitally signed." It told me to contact the manufacturer to obtain digitally signed drivers, but I was unable to find anything on the Roxio website. In the Device Manager list, there are two "Roxio Video Capture USB" entries; the first one has a yellow triangle. When I click on it, it says "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)" I tried the "Update Driver", but the result was "Windows has determined the driver software for your device is up to date." I have the video capture device connected to my VHS machine with RCA cables (Red - White - Yellow), but the Roxio program is not receiving a signal. Any ideas? - Ken
  2. OK, first the bad news: I disabled AntiVirus and firewall, ran V2D3Plus Driver .exe, and rebooted. As soon as I plugged in the capture device, Windows Update started to install the drivers, with the same result as every previous time. Now, the good news: I decided to try something different. I deleted the drivers, rebooted, turned off AV and firewall, and put the Roxio disk into the drive, choosing "Repair." It went through the entire process and told me to reboot, which I did. After turning the firewall and AV back on, I plugged in the capture device. Windows update started immediately BUT this time it installed both drivers successfully!!!!!! I wish I understood it better, but something you had me do allowed the repair process to work (that was one of the first things I had tried, remember?). I hope to be able to find the correct drivers for those USB controllers, but I'm assuming the generic ones will work ok. At any rate, the capture device is now functional! I can't really express how grateful to you I am (as well as others who responded) for your expertise and patience, and your willingness spend so much time with me. I moderated on a similar forum for a number of years (alarm systems, not computers). I helped quite a few people, although I had a mere 6,000 posts (a slacker compared to you!!). There were cases where I went back and forth with someone for days, just as you've done with me, so I know how time consuming and often frustrating it is. It makes me all the more appreciative of what you have done for me. So thank you, thank you, thank you. Very warm wishes for the Holiday Season and a wonderful new year! - Ken
  3. Well, I deleted all the USB Controller entries and rebooted. Nothing exploded and it appears that all the USB devices were reinstalled, with one change: the "Intel® 6 series/C200 Series Chipset Family USB Enhanced Enhanced Host Controllers" are now "Standard Enhanced PCI to USB Host Controllers". I thought I should check with you for the next step before proceeding. (Run the EasyVHStoDVDv3DriverX64_KZ06AXD1FUL.exe?) - Ken
  4. I definitely don't want to botch things up!! I will follow your instructions. Just to be clear: I'm going to change the Power Management choice for the two USB Root Hub entries, then reboot, I will then uninstall ALL the entries under Universal Serial Bus Controllers. Is that correct? I'm guessing that those USB Controllers will reinstall when I reboot, but it's a little scary! Here is the list of USB Controllers: - Ken
  5. I did reboot..... same result. I was wondering, though....... since the drivers are clearly installed correctly on my wife's machine, what if I copied all the files associated with the device driver and placed them into the same location on my machine? I'm not saying it would be simple, but is there any chance it would work? Here is the list of files I found on her computer under "Driver Details": Driver 1: \windows\emMONA.exe \windows\system32\drivers\BdaSup.sys \windows\system32\drivers\dmk.sys \windows\system32\drivers\emBDA64A.sys \windows\system32\drivers\emOEM64.sys \windows\system32\drivers\ksthunk.sys \windows\system32\drivers\merlinFW.rom \windows\system32\drivers\portcls.sys \windows\system32\emPRP64A.ax \windows\syswow64\emPRPA.ax Driver 2: \windows\system32\drivers\dmk.sys \windows\system32\drivers\ksthunk.sys \windows\system32\drivers\portcls.sys \windows\system32\drivers\USBAUDIO.sys \windows\system32\SysFxUI.dll \winmdows\system32\WMALFXGFXDSP.dll - Ken
  6. Same result. I don't know that we could expect it to have changed, since Windows reported that it couldn't find a driver. I changed (a copy of) that file from .exe to .zip, then I manually extracted it and saw the list of files you showed. But the setup.exe that you pointed to just starts the Install Wizard, Wouldn't that be the same thing as just running the self-extracting .exe file? - Ken
  7. I don't know if it's because EasyVHStoDVDv3DriverX64_KZ06AXD1FUL.exe is zipped, but the result was this: So, the EasyVHStoDVDv3DriverX64_KZ06AXD1FUL.exe is not actually the driver, right? it's a self extracting zip file that contains the Install Wizard and the driver?? Is there a way to just pull the driver itself out? - Ken
  8. Well, I know I'm getting old! So....... I uninstalled the drivers for the webcam, the Kindle, the camera, and (of course) the Roxio capture device drivers (there are no longer any "other" drivers listed). I really don't need the hub at this point, so I unplugged it. I unplugged the Keyspan Serial-to-USB adapter. I don't have a wireless mouse (it's a PS2), but I do have a USB keyboard; My wife's computer has a PS2 keyboard, so I swapped them. I now have NO USB devices plugged in. I again repeated the procedure (logged every step), with the exact same result. Windows Device Driver installation immediately began when I plugged in the capture device; one driver installed correctly, the other reported "No driver found." It may be worth pointing out that the first two or three thousand times I did this, the result was "driver not installed successfully", "unsigned driver", etc. Now, it simply says it can't find a driver. Why would that have changed, if I am constantly deleting all traces of the installation? I really appreciate your continued help and patience with this. I suppose that surrender will become an option at some point...... - Ken
  9. Tried a USB port on the back of the computer: same result. - Ken
  10. I uninstalled the "USB Audio Device" driver, followed the same procedure as previously (kept a log again), same exact result: one "Roxio Video Capture USB" driver installed correctly, the other reported "No Driver Found. I have not tried plugging it into a rear USB port, but I will. - Ken
  11. No. I do have a hub, but I plug the Roxio capture device directly into a front USB port. - Ken
  12. I have no idea what it's for. I looked through its properties; the install date was 10/14/2011...... the same day I bought my computer.
  13. OK, I ran the commands you asked for. I have screen shots of the Device Manager, both before and after I removed the Roxio drivers. Before: After: Of the ones that are grayed out, the Logitech is a webcam that I haven't used for a couple of years. The M-Audio KeyStudio is for a MIDI piano keyboard that I definitely use, although it's been a few months since the last use. I don't know what the others are, but I don't see anything you identified with a red arrow. Just for the record, I have a USB Canon scanner, a USB keyboard, and Keyspan Serial-to-USB converter (for programming alarm systems). - Ken
  14. Sorry.... I wasn't careful in typing the steps I had taken. But just to be sure, I did it once again. Here is the log I kept: Following the procedure, the result was exactly the same as before. Here are screenshots of the Device Manager before and after I plugged in the capture device It seems that Windows does not see the drivers installed by the Roxio program, so it proceeds with looking for drivers using Windows update. Do you agree? What could cause that? - Ken
  15. Exactly! I just did it a couple more times, taking notes, to make sure I wasn't being careless. I delete the drivers from the Device Manager, make sure the capture device is unplugged, run the EasyVHStoDVDv3DriverX64_setup.exe, which completes successfully, then reboot. Once the computer is fully up and running, I plug in the capture device, and the Windows Device Driver Installation begins, using Windows Update. It's extremely frustrating and doesn't really make sense. - Ken
  16. I find it hard to believe as well. But after sitting here for three days, uninstalling, reinstalling, rebooting, reconfiguring, etc., I can't NOT believe it! I've uploaded a screen shot of the InstallShield Wizard telling me that it has successfully installed the device. But in spite of that, I can't get Windows to not try to install its own drivers. I can tell it to "Browse my computer" for driver software, but it never finds it. Shouldn't it already be installed, once the Roxio driver program finishes? - Ken
  17. Yes, I did all the steps, including running the EasyVHStoDVDv3DriverX64_setup.exe ; it ran the InstallShield Wizard, and when it was finished, it said "The InstallShield Wizard has successfully installed Roxio VHS Capture Driver. Click FInish to exit the wizard. I then rebooted and was surprised when I plugged in the device and the Windows Device Driver install began.
  18. Completed all those steps and plugged in the capture device. The Windows Driver Installation began, but this time, instead of "Failed", it said "No Driver Found." In the Device Manager, there is now one Roxio Video Capture USB listed under "Sound, Video, and Game Controllers". The other Roxio Video Capture USB is under "Other Devices" and has a yellow exclamation point inside an icon I've never seen (sort of a triangle in front of a circle). When I do Properties for that device, I get: "The drivers for this device are not installed. (Code 28) There is no driver selected for the device information set or element. To find a driver for this device, click Update Driver.". When I click Update Driver it says "Windows could not find driver software for your device". Seems like a step backwards....... - Ken
  19. Thanks cdanteek. Sadly, I tried to run GPEdit.msc and got the message "Windows cannot find GPEdit.msc. Make sure you typed the name correctly and try again." I googled it and found that Win7 Home Premium does not include GPEdit. WHen I searched my computer for "User Configuration," all I got was Parental Controls. *sigh* - Ken
  20. Same results, unfortunately, when installed with a new admin login. Since I installed it successfully on my wife's computer from the same disk, I don't think it could be a problem with the Roxio file. My Lenovo Win 7 is 64 bit. Would it help to look at the VIDEOCAP_USB_30_X64_Install.log file? Also, I ran the "Microsoft® Windows® Malicious Software Removal Tool (KB890830) x64" and it found no malware. I just downloaded the drivers from Roxio (thanks for the link!). What do I need to know before proceeding (it comes as an .exe file)? Thanks!! - Ken
  21. Jim, Device Manager shows the same exact result as every previous attempt: One "Roxio Video Capture USB" is fine, the other has a yellow exclamation point. When I open the one with the exclamation point, under the General tab, it says "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)" When I try "Update Driver", it says "Windows has determined the driver software for your device is up to date." - Ken
  22. No need to apologize; I really appreciate your help! I've attached it here. - Ken ROXIO_SETUP.zip
  23. Jim, I tried attaching the ROXIO_SETUP.LOG file and got the message: "You aren't permitted to upload this kind of file." - Ken
  24. Hey Jim, I downloaded Revo and completely uninstalled Roxio as you instructed. I rebooted, reinstalled Roxio and plugged in the capture device; once again, driver installation failed. Which log file should I attach? CPDECODERPACK_VHS_Install DIRECTX_NOV07_Install EXPRESSLABELER_VHS_Install ROXIO_SETUP VHSTODVD_30_Install VIDEOCAP_USB_30_X64_Install One other thing: as many times as I have re-installed Roxio (about a million!), I have never been asked to check for updates. - Ken
  25. Thanks Jim. I won't be home until tomorrow evening; I'll try it then. - Ken