It has been over 2 months now since we/you first mentioned the problem!!
It may not be a high priority issue at Roxio, maybe because of the 'low' price of the product. But still, people paid money for it, and it is not like it is some kind of minor issue. No there are two, in my opinion major issues, because of wihch i am not able to use the program.
In the beginning i also sent a mail for a refund. But i did not receive any response yet.
Actullay i do not want a refund, i want a working program, but i am thinking of a refund now again....
So what about it?
PS besides my personal problems, there is another issue. Here in the Netherlands en Belgium i read a lot of topics from people who have problems and probably are looking for the functionality given by your program. I am still waiting to give these people the Roxio DV capture solution because the plugin/program, to say it hard, still sucks! Mildly, the program is not doing what it is supposed to do. So also for selling more of your plugin a little speed would be nice, tp put it mildly again