Good to hear that you had the same problem as me.. I had some feedback from support. They did ask if I am using a 64 bit Windows which I am on this new laptop.
In addition, I had the following reply from Corel support:
It seems that I will have to ask for my money back regarding this software.
Edsel Teodoro (Corel)
Sep 27, 10:33 EDT
Thank you for contacting Corel Customer Support. My name is Edsel and I have been assigned to your ticket.
I do apologize for the inconvenience. I understand that you are having an issue while using our program. Let me go ahead and help you.
With regards to your concern, I do apologize but the 4K resolution is not supported by the program.
Please do not hesitate to contact us with any further questions.
Corel Customer Support Services