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About Buddypup

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  1. I have tried to download the software and the download crashed 6 (six) times. There is NO support. Every support access is blocked except the one that wants $25 for one time service. Unless I get some IMMEDIATE help I intend to turn this over to the state attorney generals office for appropriate legal action.
  2. To: Digital Guru, I moved the download from "Downloads" to "C: Roxio" so I could find it later. Then used Roxio to back up "C:" drive to SATA disk via USB. I have Roxio saved on the SATA but when I try to execute either the complete downloaded application or the "setup" file, I get an error message stating: "The version of this file is not compatible with the version of Windows you are running. Check your computer system information to see wether you need an x86 (32 bit) or x64(64 bit) version of the program and then contact the software publisher." I downloaded the x64 version and ran it on my 64 bit version of Windows 7. I am not that famaliar with Roxio Backup so I guess I saved my copy of Roxio in a format that must be read by Roxio Restore. As a recent buyer (1 March), I need to get a redownload as I have the key. I'll order a CD next time. Also, where should I have posted this question? Thanks much for your help. Buddypup
  3. I had a dying laptop and backed up my critical data to a handy SATA drive. Repaired the laptop, reinstalled W7 and working well BUT I cant recover my backed up data. My Roxio was downloaded and I cant recover it from saved files. Everything on SATA says it is wrong version to run on my laptop (but it ran OK before). I assume this is something Roxio added to saved files. How can I get a copy of Roxio and Backup/Restore? I have my purchase number and key.