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Tom McCandless

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About Tom McCandless

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  1. The only Repair option shown was in the Control Panel>Programs and Features is when the left mouse button was clicked. It went through the Repair process but no change in the symptoms. Tried that three times, re-booting each time, but it didn't cure the problem. In Roxio Easy VHS to DVD 3 Plus selecting Support on the menu bar gives the option to Check for Updates... which does go to the Roxio web site wherein it states "There is no update for this product." I'm a little confused about your instructions to install the app multiple times if necessary. Do you mean to install the app right back over the existing installation or use Programs and Features to remove it and then install again?
  2. Burning DVD done so as promised here are the step by step procedures and the results of following Mr. Hardin's "fix it" suggestions. Software: Roxio Easy VHS to DVD 3 Plus, Build 301B72A, VH3, ENU System: Intel i5-4670K Desktop Processor 3.4 GHz 4 core GIGABYTE GA-Z87X-UD3H LGA 1150 Intel Z87 2x4GB G.Skill Ripjaws DDR3/1600 F3-12800CL9D-8GBRL Gigabyte GV-N640OC-2GI Video Card Intel 335 Series 240 GB Solid State Drive Seagate Barracuda 1 TB Hard Drive Corsair CX600 Power Supply LG GH24NSB0 Optical Drive NZXT Source 210 Elite 210E-001 black on black OS: Windows 7 Pro 64 bit (with all the current updates) 1. Loaded an Acronis True Image image of the system from before purchasing Roxio Easy VHS to DVD 3 Plus (VHS2DVD3+). (12/27/2014 Backup 13.tib) 2. Checked for MS updates to the OS and Office 2013: Needed several. (Expected, considering how old the image is.) Installed and cleaned up afterwords. 3. Emptied the C:\Windows\SoftwareDistribution\Download directory. Ran MS Disk Cleanup, Piriform CCleaner Professional V5.04.5151 (64bit), and Registry Healer 5.4. 4. Ran Intel SSD Toolbox Optimizer on the system drive (Intel 240 GB SSD). 5. Saved image of system drive to 1 TB hard drive for repeatability & future use. (Backup 19.tib 3/25/2015). This involves rebooting a couple of times. No problems noted. 6. Turned off MS Security Essentials Real Time Protection, Windows Firewall, double checked to make sure Windows Defender was off. CCleaner and Registry Healer are single run, non resident applications so they were already off. 7. Did NOT plug in the Roxio Video Capture USB device at all. 8. Inserted the VHS2DVD3+ DVD. I always have Autorun turned off so opened Windows Explorer and ran setup.exe as Administrator. 9. Selected English, accepted agreement, entered Product Key and followed the prompts. 10. At NO TIME did I get an offer to update. Ever. 11. Install finished and was asked to reboot. Clicked Yes. 12. Reboot finished, still no offer to update. 13. Turned MS Security Essentials Real Time Protection and the Windows Firewall back on and rebooted again. Still no offer to repair. 14. Clicked on Desktop shortcut and VHS2DVD3+ opened the Registration page. Registered. 15. Opened one of my already recorded video captures and played it. No problem. 16. Removed video from app and clicked File>Exit. 17. Result: Error Message: "Roxio Easy VHS to DVD has stopped working". Same as before. 18. Closed system down and restored it using the Backup 19.tib image. 19. Repeated steps 6 through 18 FOUR times with no change in the result. Alternated between using File>Exit and the Terminate button (X). No difference in the symptoms. 20. Restored system from Backup 19.tib and then created the recommended additional account under a different name. Made it a member of the Administrators Group. 21. Rebooted and logged on to the new account. 22. Repeated the same installation steps outlined above. When closing the app, the results were always the same. "Roxio Easy VHS to DVD has stopped working". Now what? Any more suggestions?
  3. Thanks for your best wishes and as I said I will try your method(s) when I get done with the current project. I fail to see that I was arguing about anything. I simply pointed out that the individual did answer. I will let you know (in detail) what happens. But later....
  4. I beg to differ with your first point. Mr. Swolski did come back on 08 May 2013 - 10:59 AM stating that "Did as described above - didn't solve the problem." As to your second point... Not yet. I am in the middle of a 19 DVD project and intend to finish that before trying your "fix" process. When I do I will be making an image of my current system with Acronis True Image, then I'll remove all found instances and remnants of EZVHS2DVD3+ from my 256 GB SSD system drive, followed by attempting your method as presented. I WILL NOT however resort to cluttering my system with ANY additional accounts as your final posting to Mr. Swolski suggests.
  5. My Roxio Easy VHS to DVD 3 Plus also reports the "stopped working" error when closing. Both closing by clicking on the "X" or by Exiting via the File Menu. And has done so ever since the first, second, third and now the fourth install on Win7Pro64bit with all the latest updates. I've tried all the available updates to the app but nothing changes the symptoms. Otherwise the application works fine. Just irritating as all get out. Problem signature: Problem Event Name: APPCRASH Application Name: EasyVHS2DVD.exe Application Version: Application Timestamp: 527c4256 Fault Module Name: StackHash_9a50 Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea8e7 Exception Code: c0000374 Exception Offset: 000ce753 OS Version: 6.1.7601. Locale ID: 1033 Additional Information 1: 9a50 Additional Information 2: 9a5051451c6b9babf3cda472f24584e5 Additional Information 3: ee9c Additional Information 4: ee9c09c85426df2d15abdf771855a916 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt