Bought NXT Pro 3 on April 2, 2015. While trying to burn from MY DVD I get the Drive Is Empty notice using Windows 7. I tried to get help but they are closed Thursday and Friday for Good Friday.. Monday, I need a code to get a one time free support in the first 14 days of ownership. I called the sales number to say I never got a code. I bought it from Roxio online and they say the code in in the receipt email. No it is not. So I buy a one time telephone support for $25fso I can talk to them. After I explained it to him he said he will not charge this call against it and it is good for a year. No refund. We tried a few things that did not work. He escalated it to the next tier of support.
I got an email from Antonio which said:
Are you getting the "drive is empty" status message in the "Burn Project" window of the Roxio MyDVD ("Create DVDs") program? If so, have you tried to burn a data disc project to see if it works?
See if saving your MyDVD project to a disc image first, and then burning the saved disc image to DVD later, will work. Please refer to the link below for instructions on how to create a disc image and burn it to DVD.
I can burn a data disk and the save to iso image and then burn it. Please call. I paid for phone support. 715-38#-####
Then he replied in another email:
The reason I asked about whether you are able to burn a data disc, or save a disc image of your MyDVD project and burn it, is because the "drive is empty" issue is a known issue that has no existing fix at this point for computers that are affected. This issue has already been reported to our Engineering department, but we have not received any feedback at this time as to how this problem can be corrected.
All we can provide is the disc image work-around, stated above. Another work-around is to use an external USB DVD writer.
When you buy a pricey piece of software you expect it to work 100% and not have to use a work-around. When you are supposed to get a free one time support and have to pay $25 to find out why and to get support and never get support it stinks,
I called back in and a nice guy said he could get me refunds but he would send me links in email because I had to do it myself. I filled out both forms online and removed the software and ageed to destroy it and got my refunds in a couple of hours.
I previously used Roxio Easy Media Creator 9 on a Windows XP machine and really liked it but it will not run in Windows 7. My Windows 7 computer is maybe 6 months old,I don't want Win 8, and I even bought another DVD drive. One of their techs said he thinks my DVD drives are too new for their software.
Now I'm stuck using cheap software I do not like. PLEASE FIX YOUR SOFTWARE.