Sorry I don't have an answer for you much like Roxanne. I purchased and downloaded premier 8 over 2 weeks ago still haven't been able to install it. I have called, emailed for a refund posted a few times in the forum, but to no avail. I did get a quick response from customer service that they could not refund my money however. That I would have to register my product and go online through support first (which I have done at least 10 times) but when I go to login I just get the message that I haven't registered. I guess when I finally am registered that I get to go through another bot (sonja) so that she can give me some help?
I am so angry and dissappointed. If I see a solution to your problem anywhere I will quickly reply.