J706

I want to express my thanks for your suggestions and support, however... my wife has prevailed upon me to stop trying to fix this, as she has become upset with the ammount of time I have poured into this effort over the last few weeks. Instead, I will purchase a new 1TB SATA hard drive, WIN7 OS and start again with the assistance of my Tech friend Peter, who originally built this system custom in 2010. I will slave the existing drive and use it for storage and rebuild the machine to load Roxio Creator NXT 3. Everything is backed up on an external 3TB drive, but it will probably be early next month when this gets going. I hope that I have no further trouble after THAT effort, but there is a time to admit defeat, and when my wife of 21 years says "it's time" (and green-lights the rebuild effort) I can only agree. Thanks Jim, and thanks to you also Dewey. Good evening.

Last night I uninstalled/rebooted/reinstalled the drivers for NVIDIA Geforce 9800GT, then uninstalled Roxio Creator 2009, rebooted, and this time I also went into the registry and deleted everything that was Roxio. Cleared Roxio folders from Program Files and everywhere else I could find. Rebooted again. Ran the disk to install Roxio Creator 2009, completed successfully after 45 minutes, rebooted and ran Roxio Creator service pack 4, which initiates its own reboot. Tried it after all of this and found that no change had been made, the controls are still missing from the preview pane as before. The dent in the drywall is getting deeper where my head keeps hitting it, though... Care to explain about DirectX?

Yes, the missing buttons are the ones shown by Dewey in post #7. I have never worked with DirectX and I was a little shy about choosing how to upgrade or repair it. I also can't seem to find the video card info in device manager; all I find there is video codecs (I ran the driver upgrade, it said the best drivers were already installed). I wouldn't know how to check for recent updates there, but there have been no physical changes. I'll try adding the picture again: I'm following the instructions, but it doesn't seem to work as either a .jpg or as a .bmp. Dewey has the shot, though. the controls are missing from the preview pane, as his capture shows. Mine has a blank area where those buttons should be. .

I have tried the link Jim, and I can't seem to get anywhere with it. The previous posted chain you included had some suggestions which I have tried to follow, with these results: 1. Start up Videowave and see if the issue occurs. If it does, let it sit for a few minutes (like 5) and see if it shows up. This is related to steps 2 and 6, but let's not jump to 6 just yet. …VideoWave remains unchanged after 20 minutes of patient waiting. Tried a reboot, same result. 2. You have applied all the steps in Improving Creator and Easy VHS to DVD performance …Corel KBS search articles do list Creator, but not the 2009 version. I tried the chat but my product is apparently not supported; I am tired of trying to figure out how to access the knowledge base articles after trying for most of the evening. Nothing is made to be easy, it seems. 3. You have the latest version of DirectX from Microsoft. …DirectX 9.0c (4.09.0000.0904) on Windows XP Professional (5.1 build 2600) …Please don’t lecture me about upgrading the OS. This ran fine for over four years with more than two dozen DVD movies produced, and some parts of my setup are not compatible with OS versions above XP. I plan to get a 2nd hard drive and set up a dual boot later this year, but for now this is what I’ve got. 4. In your computer's Display Properties, the screen resolution is set to 1024x768, the color quality is set to 32 bit, and your DPI is at 96 DPI. …I have reset the resolution to 1024x768, and the rest matched up. 5. Describe your production basically/very briefly: effects, video type, etc. …Home video of family vacations saved as .mpg files after conversion from VHS tapes. Minimal effects, audio overlays, with incorporated slideshow segments. 6. Try reducing your system load by going to Start -> Run and type "MSCONFIG" and all your Startup processes. This should do not disable your RoxioMediaDB11 service that is required for Videowave to run. … I tried this, but I was very light in making changes; the system had a fit and demanded to be returned to restore the system configuration to normal startup. I continue to have the same issue as before. Here is a screenshot of the window …Home video of family vacations saved as .mpg files after conversion from VHS tapes. Minimal effects, audio overlays, with incorporated slideshow segments. 6. Try reducing your system load by going to Start -> Run and type "MSCONFIG" and all your Startup processes. This should do not disable your RoxioMediaDB11 service that is required for Videowave to run. … I tried this, but I was very light in making changes; the system had a fit and demanded to be returned to restore the system configuration to normal startup. I continue to have the same issue as before. Here is a screenshot of the window:

I apologize for my reaction. I have not gotten very familiar with this site yet, and I will try the link. I was not trying to cause problems or offend anyone. Thank you for your assistance.and I will post again with my results.

Since this is the first response I've had since posting this, I do not recall that you've even offered a suggestion. If you want to take potshots at newbies without trying to help, why don't you try recommending some useful things I might try?

A month ago I opened Roxio Creator 2009 VideoWave and found it was missing the play/pause & control buttons from the preview pane. Everything else seems to work. I can't seem to find a way to get the buttons to return. I referenced Help and it shows where the controls are located, but no hanle on how to get these back if they are missing. I tried an uninstall, rebooted, reinstalled the product from the original disk, and then ran Service Pack 4. No change, same problem persists. Rebooted several times. Is this a registry key issue, or is there some arcane way to deal with restoring the control buttons? I have used this software for years and this is the first major isssue I've had. Any suggestions, anyone?

I have used this software for years, and the play/pause button controls vanished on me a couple of weeks ago. I have uninstalled and reloaded the software completely and then ran service pack 4; I have regained access to the program, but there are no play controls visible in the task pane HOW do these get restored or unhidden?