I recently purchased a Roxio Gamecapture HD Pro and after over 7 hours of trying to set it up, I am really wondering why I didn't just pay the extra for an Elgato.
After installing the software, downloading the service pack updates and rebooting the machine, whenever I try to capture gameplay footage the program crashes immediately.
My machine has more than the recommended specification requirements so I know that isn't an issue. I have attached a screen grab below to illustrate my problem.
I don't understand how Roxio can justify charging what they do for this when I see this problem happening to a lot of people and they offer NO customer support at all - OR they charge you for it.
If anyone can help, I would hugely appreciate it.