When did you buy your device? Roxio tech support told me that devices bought before 2019 will not work with Catalina (10.15) and by extension I'm guessing they may not work with Mojave (10.14) but I only asked about Catalina. They also said the latest version of the software will not be compatible with the older pre-2019 hardware. It would be nice if they posted a little tech article which showed which operating systems and software are compatible with which serial numbers of products.