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About Udorn432

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  1. What am I doing wrong??? I start a project with a .wmv video. I then edit it and add more wmv videos. I go back to the main menu click "Burn" and check the burn to Disk and the project name. When I click on "burn" I get a pop up that says "Open Project" with a green check mark and under it ">Encode movies" and then everything dies. Nothing happens! I have done this a hundred times in the old EZ Creator 10 and it worked fine. For some reason I can't burn a disk and I'm going nuts! Can I only burn a certain kind of video format (avi, MP3, etc)? Do I need a certain type of DVD (-R, -RW etc)? Any advice will be greatly appreciated.
  2. My creator 10 died when I installed Windows 10 so I purchased the new NXT3. Every time I try to install it I get an error message saying I'm not connected to the internet. The problem??? I AM CONNECTED TO THE INTERNET! I just got it in the mail today and already I'm having problems, I have a feeling I need DVD burner from someone other than Roxio. Can anyone help me with this? I have emailed customer support but I have a feeling it may be a while before I hear from them. NOT HAPPY! FYI. I spent an hour talking to Comcast, they have checked my internet connection and increased my connection speed. NXT3 still gives me a "not connected to the internet" message. Now what?