I recently upgraded Toast Titanium 10 to 14 via download. I'm running Yosemite. I rarely had a problem with Toast 10, but Toast 14 will not complete a DVD burn without crashing. This happens whether I burn to a disc image or a DVD-R.
I contacted technical support, and the only reply I received suggested trashing the Library's preference files. That didn't help, and I emailed that info back, with a copy of the error log that comes up every time I try to burn. There has been no response since. I contacted technical support again, asking for a more responsive rep, but after a no-reply email giving me a new case number, all I've had is more silence.
The 14.1 update came out this week, so I tried downloading and installing it. It seemed to go okay, but at the end I got a window that said the update had failed. Toast re-launched anyway, and I got a couple of initial screens with my name and software number and the user agreement, so after clicking through those I checked for updates, and the message told me I was running the latest version. However, it still crashes every time, sometimes within a few minutes, sometimes after reaching far into the burn process. I have reset the Mac so it won't sleep during a burn, but that hasn't helped.
So I have paid for an upgrade that has totally broken Toast for me, and technical support isn't even communicating with me. Can someone here offer further suggestions as to how I can get Toast 14 functional before I ask for my money back? I'd really like to get Toast working again, as it has been our go-to DVD burner for years.