I have read many of the forums talking of this specific problem and even used my free support e-mail thing. Everything tell me the same thing.
I have tried many combinations that I did not find suggested, even uninstalling RGC completely and nothing has worked. No matter what I do, when I plug the RGC back in, it still shows up as TRANSCODER and the device driver software was not found/successful/installed. When I first installed my RGC HD PRO yesterday, the RGC showed up fine, but there was a red "no signal" so I just re-installed it and now I have this problem. I DO understand (now) that you should not plug in a device while or before installing the software. Setup: Xbox 360 > HDMI > Roxio > Laptop (via USB, Vista) & TV (via HDMI) I have spent countless hours trying to get this to work so any and all help is appreciated for I have now become desperate.