Both my husband and I bought this program and we have another box honestech which also doesn't work giving us the same problem. One error message was it was the wrong usb but we know the usb is the correct one. I tried also tried connecting with the s-video which made no difference. I tried plugging in to every option on each player with the yellow white and red plugs - NOTHING WORKS. I have one computer running on XP other computers running Windows 7. I have tried with every vhs we have. One is a Panasonic DMRES35V. That has DVD and VHS. We have another Sony SLV-798HF VHS which also doesn't make any difference. I also tried it on a new DVD player - still with no success with any of our computers being able to see anything. I must have posted in the wrong spot,I don't have EVD 3 but I thought that if so many people have the same problem with multiple tries, there is no point in trying another program or spending any more time trying to figure out that nothing is going to work to transfer my old videos to digital. I have a dvd burner so if I can get the videos on DVD, and I can get a DVD player to see my video, that may be an option but that isn't possible either. I have looked at the device manager all say everything should be working properly. I had this program a few years ago. I couldn't get it working and didn't have time to do any inquiries or return it to get my money back. Now I have some time, am trying again to see if I can get this stupid thing working but I don't see any hope this is a valuable use of my time if it is not possible to get this program working.