OursFermvall

Dear John, You are not alone: http://forums.support.roxio.com/topic/122035-installing-nxt4-on-windows-10-destroys-boot-path/?p=524953

A final update: So, doing a clean install is not a path I wish to go down, since it should not be required for any decent software. Below is my latest correspondence with "Support". FROM SUPPORT: Lars Fermvall, Thank you for contacting Corel Technical Support. Regarding your error, please contact your computer manufacturer because it's a system issue of your computer. Please do not hesitate to contact us with any further questions. Regards, George Corel Technical Support Services MY REPLY: Dear George, So, let me get this right: After I install NXT4 on my computer, and only then, does the boot path reference get destroyed and therefore I should contact Dell and ask them to repair my computer? I note that others have come across this issue as well: http://forums.support.roxio.com/topic/121895-nxt4-stopped-my-win-10-x64-from-booting/ I will not contact Dell (since they will just send me back to the supplier of the software), but I will instead request a refund for my NXT4 purchase and find another product that is usable. Regards, Lars Fermvall

Yes, a clean install of NXT4 would be nice. As you wrote, don't expect too much from Support, Support have so far responded: Corel Support Response 1. Jun 29, 14:16 EDT Lars Fermvall, Thank you for contacting Corel Technical Support. My name is George and I have been assigned to your ticket. I understand that you're having problems with our program. May I know what is the main problem? I'm sorry for the confusion. Please do not hesitate to contact us with any further questions. Regards, George Corel Technical Support Services I then repeated the description with some more details about hardware and OS. Corel Support Response 1. Jun 30, 10:20 EDT Lars Fermvall, Thank you for contacting Corel Technical Support. I'm sorry for that, may I know what error messages did you encounter? Please try to create a new user administrator account on your computer and try to install it there. Please do not hesitate to contact us with any further questions. Regards, George Corel Technical Support Services My initial request: I have tried to install NXT4 twice on a machine with Windows 10 Professional. Each time the boot failed (Missing Boot Path) after the requested reboot. The first time I had to reload an Acronis backup when all other ways to recover failed. The second time a system restore did fix things somewhat: It did manage to boot, and one extra re-boot was required to finish the NXT2 uninstall (The restore had restored this SW).

It is a "dirty" install. There are other posts in the forum about the same problem, such as http://forums.support.roxio.com/topic/121895-nxt4-stopped-my-win-10-x64-from-booting/. I am now waiting for Roxio Support to come back to me. Interesting that only NXT4 has this issue - other applications survived...

I have tried to install NXT4 twice on a machine with Windows 10 Professional. Each time the boot failed (Missing Boot Path) after the requested reboot. The first time I had to reload an Acronis backup when all other ways to recover failed. The second time a system restore did fix things somewhat: It did manage to boot, and one extra re-boot was required to finish the NXT2 uninstall (The restore had restored this SW). What to do? Ask for a refund? Clearly this software will not install properly.