Same exact problem. Install on Windows 10, and won't open. Just ordered from Amazon. Downloaded the program, and same pulsing box, followed by Roxio logo, and a spinning cursor. Windows Task Manager shows problem as unresponsive, and its the first time I've ever not been able to close an open program using the Task Manager. I have to restart to make it go away. I noticed on the install disc that is is copyright 2012, so could I just have an old install disc? Anyhow I just wanted to copy some family movies, and am stuck. These folks at Corel opened a service tag for me on Friday, then went home for the weekend. i.e. unresponsive tech support. Anyone have any ideas?