Orange County California

Tech support sent me an update, I believe that's the one.

Sorry for taking too long to get back. I'm happy to say Roxio sent me a downloadable link and it fixed the problem. The issue is resolved, I can burn my movie on blank Blu-ray discs again.

Sorry for taking too long to get back. I'm happy to say Roxio sent me a downloadable link and it fixed the problem. The issue is resolved, I can burn my movie on blank Blu-ray discs again.

Could it be that the movie encoding took a long time and the drive or connection went into sleep mode? If so, you could make it a two step process: encode and save as disk image, and burn from disk image. No, the movie encoding did not take a long time and it is not in sleep mode. If you have other external devices connected, perhaps those can interfere, so try again without those connected. I don't have any other external devices connected. Maybe your connection cable has suffered from a sharp bend or rough handling of the plug; maybe the cable isn’t shielded as much as it should be (is it next to other electrics?); those could cause bad connections and a quality replacement cable could fix the situation. There is nothing wrong with the cable connection. I was able to play a standard DVD on it and open a file on a CD-ROM with no problem. Anyway, I think the message is invoked because the software detected that something is wrong with the hardware. As far as I know, there is nothing wrong with the hardware. I have since upgraded to version 16 being told by customer service that would solve the problem. It did not.

After the Sony BD-R disc is finished encoding, an error message pops up and the disc is no longer burning. "Interface Error 4: The connection is not stable." I attached a screenshot at the bottom. I have used the same disc since I got it, in fact, I last used in late October and it worked fine, until now. I used it that following week and that's when it stopped working for no reason. I haven't done anything to it to change it. Why is the error message coming up and why will it no longer burn discs? I checked my wire connections and nothing got unplugged as far as I can tell. I have since upgraded my Mac OS to High Sierra 10.13.4 Just now, I called customer support and after telling them I was using version 15, they told me to upgrade to version 16. I put down my money and I'm STILL getting the same results. I have opened a case with customer support, but I am not hopeful they will solve this problem. Last time I called customer support, they would not call me back. They only communicate via E-mails and that is not a way to help me. I wish they can connect to my computer so that they can solve this nagging issue once and for all. I have a project that is due in two weeks. This is the feedback I got when I posted my issue in the version 15 forum: Could it be that the movie encoding took a long time and the drive or connection went into sleep mode? If so, you could make it a two step process: encode and save as disk image, and burn from disk image. No, the movie encoding did not take a long time and it is not in sleep mode. If you have other external devices connected, perhaps those can interfere, so try again without those connected. I don't have any other external devices connected. Maybe your connection cable has suffered from a sharp bend or rough handling of the plug; maybe the cable isn’t shielded as much as it should be (is it next to other electrics?); those could cause bad connections and a quality replacement cable could fix the situation. There is nothing wrong with the cable connection. I was able to play a standard DVD on it and open a file on a CD-ROM with no problem. Anyway, I think the message is invoked because the software detected that something is wrong with the hardware. As far as I know, there is nothing wrong with the hardware.

Thanks, I'll look into it.

After the Sony BD-R disc is finished encoding, an error message pops up and the disc is no longer burning. "Interface Error 4: The connection is not stable." I have used the same disc since I got it, in fact, I last used it early last week and it worked fine, until now. I haven't done anything to it to change it. Why is the error message coming up and why will it no longer burn discs? I checked my wire connections and nothing got unplugged as far as I can tell.

Actually you're correct (and this was something I knew too). The only reason I played the BD on my OWC Mercury Pro drive was because I burned the BD disc wrong as mentioned above. Once I burned it right, I can't play it on the drive.

OK, problem solved! After reading your last post, I decided to make another attempt to burn a DVD disc. When I opened Toast, I looked at the first page and believed that having it on the first choice, "My DVD," was a mistake. I clicked on the second choice, "DVD-Video," and that allowed me to burn it in the Universal Disc Format. And yes, it played in my Samsung player. A couple of days ago I left a message with tech support and followed up with them yesterday but they never got back to me. I'm happy to say I solved this problem with your help and without tech support's help! Thanks for your big help!

Well that definitely narrows it down. Thanks for the feedback.

I think you helped me find the answer. Under format, it says "Mac OS Extended." it does not say (UDF). Is there a way to change the format?

What about the screenshots? Should I make changes to anything? I should add I was also able to play the Blu-ray disc on my OWC Mercury Pro drive, just not on my Samsung player.

I pretty much did most of the things you said and it still came out that I can't play my DVD on my Samsung (authoring for example.) Where am I supposed to find how to select the media size? I screenshot 4 pics, if you see anything where I need to make changes, let me know. Click the pictures if you need to enlarge them. By the way, the video file is supposed to be about 2.4 GB, but it's only coming up as 1.11 GB.