After the Sony BD-R disc is finished encoding, an error message pops up and the disc is no longer burning.
"Interface Error 4: The connection is not stable." I attached a screenshot at the bottom.
I have used the same disc since I got it, in fact, I last used in late October and it worked fine, until now. I used it that following week and that's when it stopped working for no reason. I haven't done anything to it to change it. Why is the error message coming up and why will it no longer burn discs? I checked my wire connections and nothing got unplugged as far as I can tell.
I have since upgraded my Mac OS to High Sierra 10.13.4 Just now, I called customer support and after telling them I was using version 15, they told me to upgrade to version 16. I put down my money and I'm STILL getting the same results.
I have opened a case with customer support, but I am not hopeful they will solve this problem. Last time I called customer support, they would not call me back. They only communicate via E-mails and that is not a way to help me. I wish they can connect to my computer so that they can solve this nagging issue once and for all. I have a project that is due in two weeks.
This is the feedback I got when I posted my issue in the version 15 forum:
Could it be that the movie encoding took a long time and the drive or connection went into sleep mode? If so, you could make it a two step process: encode and save as disk image, and burn from disk image.
No, the movie encoding did not take a long time and it is not in sleep mode.
If you have other external devices connected, perhaps those can interfere, so try again without those connected.
I don't have any other external devices connected.
Maybe your connection cable has suffered from a sharp bend or rough handling of the plug; maybe the cable isn’t shielded as much as it should be (is it next to other electrics?); those could cause bad connections and a quality replacement cable could fix the situation.
There is nothing wrong with the cable connection. I was able to play a standard DVD on it and open a file on a CD-ROM with no problem.
Anyway, I think the message is invoked because the software detected that something is wrong with the hardware.
As far as I know, there is nothing wrong with the hardware.