Terrible? This is the worst video editing software I ever bought AND I've had two previous Roxio experiences, neither of which were staisfactory.
Go read the reviews on Amazon.com!
What they should do is rename it "not responding" or maybe "cannot initiate task".
The only thing that would make this viable is an autosave.
You can't trust it to do more than a couple of frames with out it either crashing or disappearing.
Support will open a ticket but they don't care 'cos they've got your cash.
I have lost count of the man hours I have lost to this crock of shite and my Corel Video Studio 9 is just as good if not better and never crashes so NEVER AGAIN Roxio and I would beseech others to save their money and go buy something that works.