Hi folks,
here is the content of the last E-mail i received after 3 days from support :
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Dear Mr. ,
Please download and run the free version of the application below to completely remove all Toast entries.
http://macpaw.com/cleanmymac
Deactivate all processes running in the background. Follow these instructions to ensure that the additional processes are disabled:
Go to System Settings/User and Groups. Click on your user name and then on the "Login Items" tab.
Select an item from the list there and click on the minus sign to disable it.
Restart the system.
Now reinstall Toast.
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I have done exactly, what they told, here is the result :
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Hello,
thank you for your finally feedback and for the new solution.
I have performed the described procedure EXACT !
Unfortunately this was not successful either, the same problem ( crash Toast 19 Pro when activating "Bluetooth Authoring" ) remains, no change.
However, MacPaw sent 2 error messages during the uninstallation process.
I have attached them as a Word file.
I don't think that this is an individual error on my system since, as I mentioned in my last email, 2 other users in the Roxio forum had the same error.
I'm sure there will be more messages about this.
I assume that it is a software bug in Toast 19 Pro that is causing the problem.
Please take care that the bug is fixed !
I will share my experiences in the Roxio forum with the community so that other users know about the problem solution.
I expect that you will find a solution to the software problem as soon as possible, so that I can use Toast 19 Pro to FULL EXTENT.
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Here are the mentioned two error messages :
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Toast 10 Pro
This property was only partially cleaned up.
Error:
/Users/xxxxxxxxxxx/Library/Cookies/com.roxio.Toast.binarycookies: "com.roxio.Toast.binarycookies" could not be removed because you do not have the required access rights.
DiskCatalogMaker RE
This property was only partially cleaned up.
Error:
/Users/xxxxxxxxxxr/Library/Cookies/com.mac.fujisoft.DiskCatalogMaker.binarycookies: "com.mac.fujisoft.DiskCatalogMaker.binarycookies" could not be removed because you do not have the required access rights.
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So i think, as i mentioned above, the error belongs not to an individual fault on the system. I think the Software is faulty !
Lets see, how the thing is going forward ...
Cheers,
Klaus