klausvonlimburgerhof

Hi folks, here is the content of the last E-mail i received after 3 days from support : <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Dear Mr. , Please download and run the free version of the application below to completely remove all Toast entries. http://macpaw.com/cleanmymac Deactivate all processes running in the background. Follow these instructions to ensure that the additional processes are disabled: Go to System Settings/User and Groups. Click on your user name and then on the "Login Items" tab. Select an item from the list there and click on the minus sign to disable it. Restart the system. Now reinstall Toast. <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< I have done exactly, what they told, here is the result : <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Hello, thank you for your finally feedback and for the new solution. I have performed the described procedure EXACT ! Unfortunately this was not successful either, the same problem ( crash Toast 19 Pro when activating "Bluetooth Authoring" ) remains, no change. However, MacPaw sent 2 error messages during the uninstallation process. I have attached them as a Word file. I don't think that this is an individual error on my system since, as I mentioned in my last email, 2 other users in the Roxio forum had the same error. I'm sure there will be more messages about this. I assume that it is a software bug in Toast 19 Pro that is causing the problem. Please take care that the bug is fixed ! I will share my experiences in the Roxio forum with the community so that other users know about the problem solution. I expect that you will find a solution to the software problem as soon as possible, so that I can use Toast 19 Pro to FULL EXTENT. <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Here are the mentioned two error messages : <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Toast 10 Pro This property was only partially cleaned up. Error: /Users/xxxxxxxxxxx/Library/Cookies/com.roxio.Toast.binarycookies: "com.roxio.Toast.binarycookies" could not be removed because you do not have the required access rights. DiskCatalogMaker RE This property was only partially cleaned up. Error: /Users/xxxxxxxxxxr/Library/Cookies/com.mac.fujisoft.DiskCatalogMaker.binarycookies: "com.mac.fujisoft.DiskCatalogMaker.binarycookies" could not be removed because you do not have the required access rights. <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< So i think, as i mentioned above, the error belongs not to an individual fault on the system. I think the Software is faulty ! Lets see, how the thing is going forward ... Cheers, Klaus

Hi, me too ! I have the same problem not to get get the Blu-Ray Authering working. I have made a copy of the crash report, send it to the support. I got very soon an answer. But ... It was the "normal" answer to delete some *.plist files but does not solve the problem. I had told support that their solution does not work. So, i have been waiting for 2 days. Today i wrote another ( angry ) e-mail, but til now no sign of live ! I will come back, if something changes. See You .. Klaus

Hi Chris, follow this Link : http://softwareupdates.roxio.com/downloads/toast/18/Toast_18.dmg Greetings, Klaus

Hello, today i tested again for updates, get the following info : You're up to date! Toast Titanium 18.3.1 (6292) is currently the latest available version. I had nothing changed within my system, so i think Roxio solved the error. Cheers, Klaus

Since a few days the search for updates within Roxio pro 18 ends with following error message : Error while updating! An error occurred while loading the update information. Please try again later. - Is it because the server is down ( for days ) ? - Or is something wrong with the app and i have to do a new, clean installation ? Do anyone else have the same problem ? ( by the way : I am from Germany ) Greetings ... Klaus

Hi guys, i got an update, when i started today Toast 18. What should i say ? Problem is solved, all is fine Toast 18 starts normaly. For this item Roxio started the update very fast. I think thats not usual for Roxio. Cheers. Klaus

Hello, after update today to macOS Catalina 10.15.4 Roxio Toast 18 version 18.3 6281 does not start as a window anymore. It stays in the dock as a icon. No window opens. I have to start a "New Disk" out of the upper Menue-Line, then the normal window opens and i can work with Toast normaly. How can i fix this behavier ?

During installation Toast 17 Pro on my iMac Pro all went okay. I had entered, if asked, my serial number. Every add-on program and Toast Pro for itself is working flawlessly, with the exception of WINZIP. On opening, WINZIP says its a "Evaluation copy". In this window i have to push the "Register button" ( no need to put in the serial number ) and WINZIP says that the registration was successful. I can work normal with WINZIP. Close it, open again, no warning to register. Even i can boot the Mac without any warning. But 24 h later, WINZIP wants to be registered again and evaluation period counts down. Nevertheless the evaluation period has ended, I can register WINZIP daily without any restriction. Deinstallation, and new installation of the whole Toast Pro package does not bring success. Does anyone have an idea to get rid of this annoying registration loop ? Many thanks in advance... Klaus

Excuse me, i had translation on. Here my reply in english : # Hey, Stargator, that helps me, too. I had problems duplicating audio CDs. This causes Toast 17 Pro to shut down. With your advice I updated to version 17.3 Build 5532. And, what`s the hack, everything is fine, no shutting down Toast 17 Pro at the beginning of the copy process. Why can't Roxio give the updates early enough? Why do we have to communicate in the forum when we have problems? Roxio continues and gives us quite an early update. Not such amateur support. As I said, thank you very much, stargator and for everything ... Merry Christmas, Cheers, Klaus

Hey Stargator, das hilft mir auch. Ich hatte Probleme mit dem Duplizieren von Audio-CDs. Dies hat zur Folge, dass Toast 17 Pro heruntergefahren wird. Mit Ihrem Rat habe ich auf die Version 17.3 Build 5532 aktualisiert. Und, was ist der Hack, alles ist in Ordnung, kein Herunterfahren von Toast 17 Pro zu Beginn des Kopiervorgangs. Warum kann Roxio die Updates nicht früh genug geben? Warum müssen wir im Forum kommunizieren, wenn wir Probleme haben? Roxio macht weiter und gibt uns ein recht frühes Update. Nicht so eine amateurhafte Unterstützung. Wie gesagt, vielen Dank, stargator und für alles ... Fröhliche Weihnachten, Prost, Klaus

Hello, thank you for your answer, but this does not solve my problem. Date and time, time zone, or something like that is alright. I have set up macOS completely fresh and did a clean install of Toast Pro 17. Nevertheless the same result. Cheers ... Klaus

Hello, My Toast Pro 17 installation on iMac Pro macOS High Sierra works without any serious errors. But every day i start my Mac, i have to register WINZIP again. Within the same day i can start the mac as often i want, WINZIP is licensed as a full version. Starting next day WINZIP says it would be a "Evaluation Version". Doing registration again, et voila, its licensed ( til next day ) Can someone help me to get rid this odd behavior ? Cheers ... Klaus