My advice would be to a support ticket on the Roxio site.
After I gave up on this forum, I did that. They offered to send me a new package (how that was supposed to resolve I'm not quite sure...). However since I live outside of N.America, they were"supposed" to send it through one of their resellers here. That never happened. Fortunately I had bought mine through Amazon, and I simply returned the item and got my money back.
I bought a Diamond VC-500 instead... And never looked back.