gwprincealbert

Well here is a update re did windows completely finally for software to install properly with no issues or errors load the program and plug something in and crashes still . I'll keep doing some research to find out what's going on

well I tried what was said and I get error code 064c now

Yes I really hope not. I am home in a week and will try what you have mentioned. If dont work I think I will sell and go with a different brand

Thank you very much I will give this a try once I am home again. Yes so far I have tried everything that they have asked. And havent got any where. Next step was maybe buying a new computer or a complete reinstall of windows and installing this before any thing else

I think I'm just gonna go shoot this things and deal with a better brand . Not going to lie this si the worse customer support I ever had from a company and for it not to work on two different computers is bull

Yes I did and it does not come up with any thing else . Shows exactly what's in the picture. So now after following there steps to delete temp files and to a clean system boot and try every time I try with my disc or there files they sent me I get this picture .

That's the first thing I did . I also have done a clean boot and disabled any thing that was not needed and unplugged every USB device that's not needed . Deleted temp window files that could be effecting issues also did not help

nope this is the only screen that shows up is that above nothing else I have rerached out to Roxio about the issues but they are slow responding they basicly want me to do a clean boot disable everything and try to install there software that they send me from google drive which my key doesn't work for so waiting for that then will try. if not I will pull warranty

that's the thing I can open the app it flashes a couple times then crashes and I get a loud buzz threw my speakers this is the crash screen I get. I have contacted Roxio directly which gets me a run around I am almost tempted to take this out and use it as a skeet

well tried everything you have suggested thank you and still crashing my comp. I will try on my laptop but don't think its up to proper specs. which my desktop is above specs for it . if any one has any other ideas please let me know as I am at loss with this thing.

I just purchased this all drivers installed and updated to newest version. I am trying to record a android box with some retro gaming and every time I set it up and open the app to start recoding my computer gets a blue crash screen and windows restarts. any help would be great. I have re installed repaired tried every usb plug for my comp. I can see the screen on my tv its just every time I open the software

I just purchased this all drivers installed and updated to newest version. I am trying to record a android box with some retro gaming and every time I set it up and open the app to start recoding my computer gets a blue crash screen and windows restarts. any help would be great. I have re installed repaired tried every usb plug for my comp. I can see the screen on my tv its just every time I open the software