Edenmore

Hi, I've set up the HDMI cables every which way, and tested them, and the cables itself is pretty dummy proof. However, I'm still getting "No Signal" both on my TV and my software. The No SIgnal in the software is green in colour. Please let me know if I can provide any more information. Thanks!

I decided to return the product; it shouldn't be this complicated to set up and I'm exhausted from trying to get it to work.

It comes on, yes, but my computer still doesn't recognize the device. That light only indicates it has a power source coming to it doesn't it?

So 99/100 I can't get my computers to recognize the device. It comes up in Device Manager as Unknown USB Device (Device Descriptor Request Failed).

Yes, that is what comes up when my computer recognises it, but I still have nothing on my TV and a no signal in the program.

Thank you - red no signal is where I left it last night. Is it possible I got a broken device do you think?

I'll try that when I get home - in the meantime, do you know by chance what the red no signal means?

New Information: Neither computer recognises the capture device, and comes up with a message that says so. The No Signal in the program is red when it occasionally doesn't pop up with the "Not Recognised" warning, and when it has popped up the No Signal is green. Please let me know what other information I can provide.

I'm not a tech person whatsoever, what I provided is what I know. I have the capture device, I purchased it from the Roxio website and it arrived yesterday. As far as the laptop goes I tried it on two different laptops now, one a new one from my friend and it didn't work either. I'm sorry I don't know more about it, it was given to me and is honestly junk.

Like when I opened the program it looked like all the others that I've seen in videos. That is where I downloaded it. I'm connecting my xbox one s to an insignia tv. I use an older sony laptop.

I downloaded something online that seemed to work. I purchased through the Roxio website.

Thanks! Now comes another problem then - I ended up just getting the software from a link online because when I popped the disc in, my computer said it was a blank DVD!