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-BCB

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About -BCB

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  1. -BCB

    Runtime Error?

    If you go into control panel/hardware&sound then device manager, do you see Roxio HD capture listed in the sound & controllers tab? Should look like the image I've attached. Have you got a different HDMI lead you could try? If you've done all the other settings correctly, including the Xbox settings, it might be a faulty HDMI cable.
  2. -BCB

    Runtime Error?

    Blue screen is usually when cables are incorrectly set up. HDMI input on back of Xbox One > Roxio input (at front of device) HDMI output on back of Roxio > To your TV Plug them back in, give it a few seconds to detect and restart software or restart computer. On your Roxio software, what's it showing for input and signal?
  3. -BCB

    Runtime Error?

    Have you changed the video fidelity setting on Xbox One? It needs to be HDMI as auto detect won't communicate with the Roxio device. Try and download another program such as Xsplit or OBS and see if the device will load on there, using the Roxio software isn't your only option for capturing. If the drivers are all installed correctly then the video capture should appear on other programs. Your Xbox display should still appear on your TV, even with the software not open, as long as the usb is plugged in and the HDMI cables are set up correctly.
  4. -BCB

    Runtime Error?

    Ah ok, unique circumstances in receiving the product. Try the new profile with admin privileges as well on your new computer, also helps avoiding the corrupted files that may already exist and are interfering. Good luck!
  5. -BCB

    Runtime Error?

    Download Revo Uninstaller and in moderate mode, uninstall Roxio software then select all & delete the remaining files that's prompted. This will remove any of the corrupt files that appeared during your last installation. Restart computer - turn off anti virus and registry cleaners, these sometimes interfere and try your installation process again keeping the usb cable unplugged until after all service pack updates have installed. Your specifications are similar to mine, you shouldn't need to downgrade visual cc. Am I right in assuming you've been given a legitimate license key when purchased second hand? I've never had to install without the disc so couldn't tell you much more on that part.
  6. -BCB

    Runtime Error?

    Usually a fault during installation. Did you leave the usb cable unplugged until after all software & updates had installed? What specs is on your laptop? Graphics card is also important.
  7. -BCB

    Runtime Error?

    Hopefully I can help. I've just made a quick fix tutorial for the Roxio setting up with the Xbox One. On your Xbox One, you need to go to settings and change the video fidelity and overscan setting. This needs to be on HDMI as the auto will never communicate correctly with the Roxio device. You can leave your Xbox at 1080p, just record in 720p on the actual software. Here's more info on the Xbox Settings, scroll further down for the info you need: https://support.xbox.com/en-US/xbox-one/console/adjust-display-settings
  8. -BCB

    Green No Signal Xbox One

    I might have a fix for you as it has just worked for me on my desktop PC. If you have anything installed, use REVO uninstaller to remove everything using moderate mode. Then restart and begin installation, leaving the USB cable unplugged throughout this process and select updates as and when required (I'm on SP3, version 2.1) Now that everything is installed, restart your computer (tedious, I know) so everything is refreshed and all set up. Then go to control panel - accounts - create new account but don't opt for a new Microsoft account. Once this account is set up, go back into account settings and give your new account Administrator privileges. Logout of your main account and switch to your new one. You should see Roxio already set up on your desktop, the default file path. Select the exe. on your desktop and click capture, then plug in your RGC. It should then come up detected HDMI/Component and be ready to go. If you have HDMI/Component showing in your input section but no signal, just restart the software keeping your USB plugged in.
  9. -BCB

    Green No Signal Xbox One

    Do you have a different computer to try it on? I have the same issue when attempting to set up my RGC on my desktop PC but on my laptop it works perfectly. Also worth trying the Revo uninstaller as you might have a corrupt file whilst installing. It's also important not to plug in the RGC before the installation process is complete.
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