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JLC78726

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About JLC78726

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  1. JLC78726

    no sound on DVD

    Yes, both accounts involved have administrator privileges.
  2. JLC78726

    no sound on DVD

    By the way, I also did a complete uninstall and reinstall of NXT7 from the original media using a new account on the computer. Running MyDVD from that account the settings menus in MyDVD (File > Project Settings & Tools > Settings) have buttons that work. When I switch back to my normal user account those settings menus have radio buttons that are completely inactive. In that new account, using the buttons to change the settings still doesn't create a DVD with audio. I'm not sure what that tells me, but someone else might see a clue there. That settings menu issue appears to be a problem unrelated to the audio issue, though.
  3. JLC78726

    no sound on DVD

    Finally getting back to this after a few days away. Thanks for all the tips and debugging help, folks. cdanteek: My version of VLC gets updated fairly regularly, so I'm running 3.0.6, the latest. My set top DVD player is a Toshiba SD4200KU; my set top Blu-Ray player is a Samsung BD-JM57 -- same lack of sound on both players as with VLC. And I'm using MyDVD to create a standard DVD, not a Blu-Ray. Brendon: Thanks for the pointer to the DVD Audio Extractor. I extracted the audio from both the DVD and the VOB file. (Yes, I know, effectively the same thing, but the program allowed me to do both and I wanted to try it both ways for completeness.) Both extracted MP3 files are silent. VLC gives the following information for the extracted files: It's hard to see how I've bobbled the Roxio installation a second time. I believe the next step is to do an installation from scratch on a different computer. It will likely be next week before I can arrange both the machine and the time. Since the computer I'll probably try that on is a slightly earlier version of this one but with a different set of audio drivers, it will at least give us another data point on audio hardware and drivers. Or, at worst, tell me that I'm messing up the installation in the same way each time. Meanwhile, I'm open to other suggestions.
  4. JLC78726

    no sound on DVD

    Brendon: There is an audio stream in the MediaInfo results, to wit: So MyDVD thinks it's writing something, but it contains silence when I play it using VLC, Media Player, or on my DVD player. Is there a tool we can use to extract the audio stream out of the VOB file? Thanks, meanwhile, for introducing me to this tool.
  5. JLC78726

    no sound on DVD

    Are you saying you're only seeing one track of the stereo audio recorded? In VLC, I'm seeing both left and right tracks. In Audio > Audio Track, I'm only seeing Disable and Track 1. I get a good audio track when I play the MPG file with VLC, too. I've tried completely uninstalling, doing cleanup of any possible residual files -- based on a list provided by Roxio support -- and reinstalling in a new account. The settings menus (File > Project Settings & Tools > Settings) work on the new install of MyDVD in the new account. They don't work on my usual account. From neither account does MyDVD produce a DVD (or ISO) with audio. I've tried this with not only the video file I've pointed you all at, but video files I've successfully burned to DVD using the version of MyDVD in Creator 2011. I've tried multiple MyDVD themes. The audio failure happens whether I've set MyDVD to use hardware or software rendering (in the account where I can change that setting). So I conclude that there are two separate problems here. (1) Either (a) I'm making a consistent mistake in installing NXT 7, or (b) there's something about my Windows 7 SP1 installation that's causing MyDVD to produce DVDs with no audio at all. (2) There's something about my account that's causing the MyDVD setup menus in the program to not work. I am able to burn an audio CD from WAV files using the "Burn Audio CDs" function in NXT 7, so some part of NXT 7 recognizes my audio hardware and drivers.
  6. JLC78726

    no sound on DVD

    cdanteek: I realize the video I'm trying to burn is on my web page, so you could download it from there. http://jeffreycopeland.com/speeches/heroes-2019-04-13.mpg I'd be surprised if you DIDN'T have success burning it to a DVD.
  7. JLC78726

    no sound on DVD

    The media's got nothing to do with it, since there's no sound when I save the project as an ISO image. However, any of the burning programs I'm using is quite happy to erase the DVD-RW before burning new content -- both Roxio Burn and Nero Essentials (I've used both) do this. Normally, I'd be reluctant to share my personal content, but we're scraping the bottom of the debugging barrel here. However, the original MOV file which I edited is 1.3Gb; the edited MPG produced by VideoWave is 815Mb; the generated ISO is 770Mb. They're all too large to attach here. Let me generate a smaller example, since every attempt I've made has resulted in the same problem. Stand by.
  8. JLC78726

    no sound on DVD

    It's a slightly different path to Programs and Features in Windows 7, but I've turned off anti-virus, gone to Start > Control Panel > Programs > Programs and Features, and right clicked on Roxio Creator NXT 7, selected Uninstall, selected Repair, waited while it repaired my installation, turned anti-virus back on, and rebooted. That gives me the exact same result from MyDVD as I've been seeing all along -- no sound on the DVD. For completeness, I did the same thing but in Programs and Features selected Roxio MyDVD and did a repair on *that*. And again, had the same result. There is something fundamentally and systematically screwed up about my MyDVD installation here. The buttons on the settings menus don't work. I can't change the titles on the menus of the DVD. The resulting DVD or DVD ISO has no sound.
  9. JLC78726

    no sound on DVD

    I didn't install the program over itself: I did a repair. To be very explicit about the steps I took: I started up the initial CreatorNXT7Installer.exe file which was downloaded when I purchased my upgrade online. It walked through the product key, license agreement, and registration screens, chose a folder for downloading files, clicked on "Download/Install", watched it verifying the files, and then when the setup wizard came up, I selected "Repair". I had .NET 4.7.2 installed, but I've installed the 4.6.2 you recommended and re-attempted the repair, with the same result -- a DVD burned with no sound. Just to be sure I started this time by creating a new project in MyDVD.
  10. JLC78726

    no sound on DVD

    The repair install failed. I've attached all the log files. However, the software still appears to be working. And in the same way: no audio on DVDs created with MyDVD, and non-functional menus in that program. ROXIO_BURN_0400_Repair.log ROXIO_SETUP.LOG ROXIOCENTRAL_130_Repair.log VIDEOCAP_USB_30_X64_Repair.log VIRTUALDRIVE64_180_Repair.log
  11. JLC78726

    no sound on DVD

    Ach. Never mind. I've still got the full installer downloaded by that stub. I'll attempt it from there a little later today, and report back.
  12. JLC78726

    no sound on DVD

    A decade building consumer operating systems convinced me it's a really bad idea to install commercial software without the anti-virus on. However, I'm willing to try with the anti-virus turned off. I installed by download from the Roxio web site -- can I do a repair install using the RoxioCreatorNXT7_Setup stub? (I would have expected the backup install DVD I ordered when I upgraded to NXT7 to have arrived by now, but it hasn't.)
  13. JLC78726

    no sound on DVD

    Yes, I had anti-virus (AVG) active during installation, but had no alerts happened during the install process. The fact that the settings menus (both File > Project Settings and Tools > Settings) are images only with no active buttons suggests that SOMETHING was wonky in the installation. (Incidentally, Help > About says "build 3.0.0.8" for what that's worth.) I've attached the output DxDiag.txt. DxDiag.txt
  14. JLC78726

    no sound on DVD

    16 minutes of content.
  15. JLC78726

    no sound on DVD

    There is audio in the MPG that VideoWave produces. There is audio in the preview of the DVD in MyDVD -- both menus and programs. It's in the DVD (or ISO) produced by MyDVD that the audio disappears. And, yes, I did burn DVDs to test this because there's audio at every stage up to the actual creation of the actual DVD. (Though DVD-RW save me from wasting media.)
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