Thanks. For fun I followed the directions for install using elevated command line. And for whatever reason Roxio installed and we were able to see the DVD drives. Not sure why that would make a difference as suppose to running normally via windows. So tested on 4 machines good to go. Attempted another 4 machines back in the same boat. Can't see the DVD drive. Software is not consistent.
Any other suggestions. Cause support want's me to give my users admin rights on the computers. NOT happening.