I was recommended to try these steps
1. Uninstall the software.
-Go to Start > Settings > System > Apps & Features > Roxio Easy VHS to DVD > Uninstall
2. After uninstalling, reboot your computer, and then configure Windows to show hidden files and folders. If you need instructions on how to do this, please refer to this link below:
Once you have hidden files and folders showing, please proceed with these steps:
2.1. Go to " C:\Users\*your username*\AppData\Local\";
2.2. Locate any or all of these folders:
- “Roxio Log Files”;
- “Simple Star”;
2.3. Rename(I deleted them) these folders by adding a “.old” at the end of their names. For instance, "Rovi_Corporation" to "Rovi_Corporation.old";
2.4. Go to "C:\Users\*_yourusername_*\AppData\Roaming\" and check to see if you find the same folders above, and rename them the same way;
2.5. Go to “C:\Program Files\Common Files” or “C:\Program Files (x86)\Common Files” and look for the following folders; rename them the same way:
- PX Storage Engine;
- Roxio Shared;
- Sonic Shared.
2.6. Go to "C:\Program Data\" and delete the following folders:
3. Clean your Windows temporary files.
• To delete the Windows Temporary Files, please follow these steps:
a) On your keyboard, press and hold the "Windows Logo" and the "R" keys to launch the "Run" dialog box.
b) On the "Run" box, type: %temp%
c) Click "OK" or press "Enter" to open the Temp directory folder window.
d) On your keyboard, press and hold the "Ctrl" and the "A" keys to Select All of the files.
e) Press the "Delete" key and then click "Yes" on the message asking if you are sure to move the selected items (files) to the Recycle Bin.
f) Skip all files that cannot be deleted (there are usually about 3 to 5 temp files in use by Windows at any given time which cannot be deleted).
g) Close the Temp directory folder window.
• To delete the Temporary Internet Files, please follow these steps:
a) Press and hold the "Windows Logo" and the "R" keys to launch the "Run" dialog box.
b) On the "Run" box, type: inetcpl.cpl
c) Click "OK" or press "Enter" to launch the Internet Properties dialog box.
d) Click the "General" tab and under "Browsing history", click "Delete".
e) On the "Delete Browsing History" dialog box, put a check on the box for "Temporary Internet files and website files" then click "Delete".
f) Click "Apply" and click "OK".
4. Restart your PC.
5. Temporarily disable your antivirus.
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
6. Reinstall Easy VHS to DVD 3 Plus.
point is solved my problem of no display, yet I could record a video just fine
thank you for your help Karl Santiago (staff)