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About bgky

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  1. i have been recording videos all month, taking all the old family vhs tapes and trying to make them all digital. long story. so i was in the middle of recording a video and it suddenly said "finishing" near where the record button is. i tried stopping it. nothing happened. i tried closing the program and still nothing. i had to ctrl, alt, del to get the program to stop running. i have since restarted the computer and unplugged and replugged everything and it wont retrieve any video. i can hear the audio but it says no video signal on the screen. im no guru when it comes to this kind of stuff but it seems like more of a software issue because of the way it seems when i try to load or press something within the program it wants to lag.. please.. anyone help. i only have 8 vhs' left
  2. im having the same issue. im not in the U.K. but in the U.S. i have tried checking everything that i know to or have knowledge of to no avail. ive tried calling customer support but no one wants to help and does what ever they can to get me off the call as soon as they can. its very disheartening.