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Eric vE

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Everything posted by Eric vE

  1. I purchased Toast 18 pro beginning of January, 2020. I had an early version of Toast and wanted to upgrade... After installation I got the message: Customer support advised me to remove Toast 18 and all roxio/corel related files in the Library. I did so and rebooted and reinstalled. Still the same problem. I repeated this 4 times, sent EtreCheck and Console reports to Customer Support. Now they advise me to wipe and clean Toast 18 again and to install Toast18 on a different user account. I am rather reluctant to do so, as I find this a non acceptable workaround. Did anyone do this with success? Thanks, Eric
  2. I can only suggest to redo the whole procedure and to make sure ALL Roxio (former owners of Toast) and Corel traces in the Preferences and other libraries are completely removed. Don't forget to switch off the anti-virus protection and to reboot after the cleanup. You can eventually do a system check report with EtreCheck. https://etrecheck.com/download/EtreCheck.zip Good luck! PS. It took me at least 7 times to go through these procedures before I was successful. None of the Roxio support solutions really helped, only after following Tbrewst advice it worked, but I DID do the Roxio procedures before, so maybe success was also due to the mixture of both...
  3. You are the man !!! Thank you very much, you truly are the Digital Master! I followed your post and it worked like a charm. I already spent and lost many unproductive hours following Corel CS suggestions trying to make it work. Makes you wonder how they internally manage their procedures... Best regards, Eric