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Mike Melluish

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  1. Mike Melluish

    NXT 7 Bluray plugin does nothing

    Only option in help when you open the creator NXT pro 7 suite is 'restore purchase' which then requests an email address. Response is 'there are no purchases associated with this email address' The other 'activate blu-ray' doesnt exist. And on MyDVD program it doesnt offer any option under help. I emailed back to help desk 5hrs ago, no response so I may have to start another chat when I have time and mood to do so. Having looked at various topics on the discussion group, this plug in problem seems to crop up regularly. Regards Mike
  2. Mike Melluish

    NXT 7 Bluray plugin does nothing

    I have the same problem. This was the last comment from help desk. I tried this "restore purchase" but it requested my email but then it didnt recognise my email! I had purchased the plug in earlier in the day and used my email address. Did you fix yours? I'm going back on to the chat support again today! After restarting your computer if you still cannot find the bluray option click on help menu in the software and select restore purchase or Activate Blu ray option then the Bluray authoring will be enabled in the software.
  3. Mike Melluish

    Blu-Ray Plug-in does not work

    Did you get the solution in the end? My problem is very similar and I have experienced the same frustration today and support suggestions without success having installed the plug in and trying to get working with NXT pro 7, MyDVD.
  4. Thanks, partly sorted but frustratingly still not there. I hadn't bought the Blu-ray plugin but I have now. I installed it but I still didn't have the Blu-ray option available to me on the MyDVD element of the software. only other 2. The Videowave file was over 7Gb so it needed a Blu-ray disc although the MyDVD software was suggesting I had space on a standard DVD so I didn't initially realise disc too small. I have spent hours on chat to their support desk this afternoon and uninstalled and reinstalled the plug in and whilst I can see it in the program files, it just doesn't seem to associate itself with the program. Their last suggestion was to go into help menu in software, select restore purchase but that didn't recognise my email address so still no fix. Given up for the day...too much time...losing the will to live! Will continue tomorrow, any suggestions welcomed. Thanks
  5. I have NXT Pro 7. Created a photo/video/music production in videowave and then output a file. Opened MyDVD, didn't have the option for advanced mode, only magic mode and couldn't select Blu-ray, although I have a Blu-ray burner. Any suggestions on why I wouldn't see these options? However, main problem was having edited and tried to burn, t almost completed and then came up with runtime error R6016 not enough space for thread data. I have subsequently updated my windows 10 to latest version and run repair software function for NXT Pro 7 but it still does it. Not sure what steps to try next.