I have to hold the cable in JUST THE RIGHT WAY at the point where the usb data sync cable (HU338-E) meets the RGC device for the computer to recognize the RGC card hd. And after i get lucky and reach that proper holding, if it moves in the slightest it crashes my pc. I tried this on two pc's with a fresh-out-of-the-box Roxio Game Capture HD.
Does anybody know what i need to do? Can i ask Roxio for a replacement? What needs to be replaced?