I am really disappointed with the technical support. For over a month and almost everyday I was on the chat spport and then moved to writing ticket after ticket and of course no help when you call on the phone. I am 78 years old and was not able to reinstall the ROXIO CREATOR NXT PRO7, I tried and tried but in vain.... and not only that, now it tells me that:" KEY has been used too many times." That means I lost the program and the $80 I paid... Anyone can help I will really appreciate.