-You bought a software download and a backup disc.
-you changed computers, found the backup disc was bad, so they gave you another download of the software free.
-now you have the software you paid for, and can make your own backup disc, AND get a refund for the disc.
-they've tried to refund you your $14.44, but you've changed your credit card details in the meantime.
-NOW you want Roxio to GIVE you the latest version PLUS a full-priced backup disc, for your trouble.
I'd suggest you give them your new details and get your refund. You're not entitled to the extra free gifts you're demanding.