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Kurt L

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Kurt L last won the day on November 17 2020

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About Kurt L

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  1. Well, I seem to be always answering my own questions... I think that what is going on is that my production workflow varies slightly from time to time, and sometimes generates a file that is 192kHz sampling. I think the slow processing is Toast 19 processing that down to 44.1 kHz. On the times when I've managed to create a 44.1kHz file directly, that is probably when it doesn't spend much time filling the DAO cache.
  2. Hey abg, I think I ran into this as well: the program would only run under an administrator account; in the non-admin account it would just show error code 1011 and quit. However, I was able to get it to work in my non-admin account by copying some files from the admin account into the non-admin account, and fixing up permissions appropriately. The file that has to be copied is "~/Library/Preferences/Corel/Toast/19.0/userData.json" ; you'll have to probably use the Terminal to copy the files as root from the path originating in the home directory of the admin user into the path off of the non-admin user home account, and then use "sudo chown -R <non-admin-user> ~/Library/Preferences/Corel" to fixup the permissions. Or you can manually create folders in Finder, and copy over the userData.json file as a last step. Here is the relevant portion of the chat transcript: V: I'm really sorry to hear that, Please follow the below steps and it is due to registration file error, “You do not appear to be a registered user. Please re-install the application or call customer support with error code 1011.” Cause: The problem is due to a corruption or the absence of the file that holds the user registration information, aptly named "userData.json". A “JSON” file stands for JavaScript Object Notation, and is a standard-format text file. Toast 19 stores a user’s registration information as a JSON file. The userData.json file is located in this folder path: ~/Library/Preferences/Corel/Toast/19.0 Note: The tilde (~) character simply indicates that this folder path is hidden. Troubleshooting Procedure: The first thing to do is to check if you have the folder path given above, and if the userData.json file exists. Since the folder path is hidden, you will not be able to access it using the normal navigation method. So, in order to access it, do the following: 1. Click on the Go menu on the menu bar. 2. Select "Go to Folder..." 3. Type in "~/Library/Preferences/Corel/Toast/19.0" and click Go. 4. If you get a message stating “The folder can’t be found”, that means the folder path does not exist. And, yes, the “userData.json” file does not exist in this case. Note: In some cases, although the folder path does not exist, it will still open the Preferences folder, since this is the last folder in the directory path that does exist; and /Library and /Preferences are both system folders. 5. If the Preferences folder did not open, type in "~/Library/Preferences" (without the quotes) instead and click Go. 6. Under Preferences, you will be creating the sub-folder path/Corel/Toast/19.0. Proceed to the next section. Force-create the userData.json File Now, in most cases where error code 1011 is the problem, a "Corel" folder path will be non-existent. In some cases, there may be a Corel folder, but the sub-folders under it will be different; for instance, you will see a “Messages” folder instead. In either case, the "userData.json" file will be absent. As you may have assumed, the reason the JSON file does not exist is because the required folder that should hold it does not exist. What needs to be done, then, is to force the Toast 19 installer to create the userData.json file by manually creating the path: ~/Library/Preferences/Corel/Toast/19.0. Manually create the Corel folder path: So, under the Preferences folder, pressShift+Command+N to create a new folder; Rename the new folder to "Corel"; Under Corel, create a "Toast" sub-folder using the same method; Finally, under Toast, create the sub-folder called "19.0" Run the Toast19.dmg (or dmg, or Toast19ESD.dmg) installer stub. Use the below download link, so you can get the Dmg file for Toast 19. The final step above will allow you to go through the Toast 19 registration process once again, which is what is needed to create the "userData.json" file. Once the installation is complete, you should now find a userData.json file in the /19.0 sub-folder. The information inside the file is encrypted, so you will not see any useful information when you open it with TextEdit. It is important to note that if you have any antivirus software installed on your Mac, you will need to disable it's real-time protection so it doesn't interfere with the installation.
  3. Just something I noticed about Toast 19 under Mojave: the "DAO: Filling the RAM Cache" process is very slow, measured in minutes to get to 100%. Formerly this used to take less than 10 seconds on Toast 15 under Mojave. And just to keep me guessing, every once in a while I'll go to burn a disc in Toast 19 and the progress bar will again march quickly across the screen in 10 seconds. Go figure. Edit: I burn enhanced audio CDs almost exclusively. The audio portion is usually about 42 minutes, and the data portion is usually about 6MB. The slowness is in the first session, the audio one.
  4. Kurt L

    Toast 19 using excessive memory

    What version of operating system are you working under (Catalina, Big Sur, etc)? I'm not seeing this behavior in Mojave when burning audio CDs, by the way. Also, were you burning a DVD?
  5. Kurt L

    Toast 19.0 Stalling under Big Sur (macOS 11.0.1)

    Maybe try downloading from the link in the email that Roxio sent you when you purchased the product? A link like that will usually procure the latest version.
  6. The most annoying thing that I've encountered is that sometimes the "Filling the RAM Cache" process can dribble along and take literally minutes to complete, and yet other times it will fill the cache in 10 seconds. I haven't figured out yet what triggers this. When it happens Activity monitor shows almost no disk activity and Toast is using about 20% of one CPU. After Toast 19 finishes writing an enhanced Audio CD, it pops up with the temporary dialog box asking if you want to verify the data portion of the CD. If you just let it sit there after a few seconds it will automatically start the verification, which is fine. However, at the completion of verification the dialog box that asks if you want to mount or eject is not brought forward to be topmost on your collection of windows, even when Toast is the application with user focus. That dialog is buried behind other stuff. I changed my preferences under Audio to make the default pause for new tracks (between tracks) be 0 seconds. This is because my source material is ripped from LPs, and already has silent periods about 4 seconds long at the end of each musical waveform. I also checked the box for "Show advanced audio mastering settings." However, when I quit Toast 19 and restart it, the gap goes back to 2 seconds and the checkbox for show advanced audio mastering settings goes back to being unchecked. What is strange is that it remembers the sound output setting, which I changed from "Default" to "Display Audio." Note that there is a misspelling on the Audio preferences page: "Prefered Language" should be "Preferred Language." Sometimes when burning the first session (the audio track session) of an Enhanced Audio CD the status bar remains white (gives no status of how much has been completed) through all the tracks as they are being burned. When the second session (the Data session) is being written the gold status bar marches across left to right as items are burned to disk.
  7. OK, so it turns out that there is a way to burn simple Data CDs, but it is not turned on by default. You have to go into Preferences and select "Show legacy formats and settings" to get an option to burn a simple data CD (the preference change will expand the Burn page with a bunch of burn formats). And once you do that, it works just like it used to as far as Enhanced Audio CDs are concerned: first load up the documents or pictures into the Data window, and then load your audio tracks into the Burn Audio window (which has a bug, apparently: it is labeled Burn Video), and then burn both sessions by starting the audio burn.
  8. So, my Mac Pro 5,1 is on Mojave (last supported OS for this hardware). I had been running Toast 15 successfully up until recently; some OS update apparently killed a library that Toast 15 needed, and it would no longer start up. So, I purchased Toast 19, figuring it was about time to upgrade anyway. Regarding the new interface: does anyone know how to do the most simple of tasks, namely drag files into a window, and have Toast 19 burn that as a data CD? The reason that I ask is because what I'm really interested in is creating an Enhanced Audio CD. In Toast 15 and Toast 11, you could put data files like scans of a record jacket in the Data burn section, then switch to the Audio tab, drag tracks into the Audio window; when you clicked on Burn it would create a multi-session CD, with a Red Book Audio compatible audio session with tracks on it, and a separate session that would mount as a separate volume with the data scans when you inserted it into a computer. Toast 19 has at least heard of Enhanced Audio, since you can see it as a menu selection under Burn > Burn Audio > Audio CD. See the screenshot showing Enhanced Audio selected as an option. I just can't figure out where to put the data files, which in my case are scans of the LP album covers that I'm digitizing. A search of for the phrase "Enhanced Audio" in Toast Help returns nothing, either locally or on the Roxio/Corel web site. If I could find a place in the interface for burning simple data files, I would assume that it works like my prior versions of Toast: just set up a Data CD first, then the Audio CD, and when you select enhanced Audio it will do both. Thanks for any advice you may have. Kurt
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