Liz Needs Help

I was thinking the same thing, but why can't customer support just tell me that? They keep sending links to articles referencing Windows 10. Any idea if there's anything I can do to help this guy out? Would there be a work around or do I have to find another program? I need a simple program that can run on an older PC.

I'm stumped. I've turned off the firewall and uninstalled all the anti-virus programs I can find. I'm not concerned with virus protection on this computer since it will most likely be used only to run this program. Have I forgotten something about XP?

I have an old version of Easy VHS to DVD3 Plus that I am trying to install on Windows XP. The packaging says it's compatible. I'm doing this for an elderly gentleman who wants to convert old family movies and he doesn't have another computer. Once I enter the Product Key, I get a message "Can't connect to the internet. Please check your connection and try again." I've had no luck with support. The computer is connected to the internet via Explorer and I have turned off anti virus and the firewall? I'd really like to get this taken care of for him without forcing him to buy an updated computer which he probably won't need for anything else (he's an iPad guy).