I suggest that Roxio checks TechTracker/VersionTracker for comments and complaints from time to time. I am not criticizng Roxio's customer service because it is a reality that hackers can be a causative factor in creating problems. However even prior to the latest update issue, it has been a laborious task to update. As soon as one launches the new update one is requested to provide a serial number, not always readily available. And then is required to go through the steps as though it were the FIRST time launching the application.
I am always surprised that Roxio does not recognize a user who has updated multiple times and required to go through these steps each time an update is downloaded.
Passwords and logins are another problem but I won't address that issue here.