You may be able to download the softwear including drivers from Cannon http://alpha02u.c-wss.com/inc/ApplServlet?...DR&TRF=MAIN
I am new at this, so sorry if my suggestions don't work. I wish you luck, don't think much of Roxio myself!
I instaled the MyDVD trial V 6.2 a couple of days ago and also did not receive an email with serial number.
Could you please email the serial number, as you did for the others, so I may try this product.