Received the following response When I go to the request for refund link it won't let me submit. I responded to the email as it says to do if there is a problem and no response.
> Thank you for contacting Sonic Solutions eStore Customer Service.
> PLEASE NOTE: This is an automated response created to immediately help
> you with your issue. If you still require further assistance please
> reply to this message.
> We have received your request for a refund. To submit your request for a
> refund to our accounting department, please follow these steps:
> - Go to:
> Locate your order by one of the following options:
> - Order Number and Password
> - Email Address and last 5 Digits of Credit Card entered on the
> If you do not know the password that was used when placing the order,
> you can use the automated password reminder feature on the web form that
> you used to submit your email:
> Once you have logged into the customer service website you will then
> have access your order. To request a refund, click on the "request
> refund" option and follow the information provided. Please note that
> this process will generate an additional email that you will need to
> open and follow the link provided.
> To complete the electronic refund request form, you will need to open
> the message, use the link that is provided (please note that the link
> may need to be completely copied and pasted into the address area in
> your browser window if you encounter problems), then choose 'Accept'.
> After completing the electronic form, your refund request will be
> promptly processed by our accounting team.
> Thank you for contacting the Sonic Solutions eStore, we look forward to
> serving you in the future. If you have any further questions or
> concerns, please reply to this e-mail.
> Sonic Solutions eStore
> Customer Support Team
> Email ID 27237833
> Original Message Follows:
> A shopper has emailed customer service with a request. The following
> reasons were selected for the contact, and the specified email address
> was given for contact.
> Selected Reasons: ReturnOrder - ReturnDigital - TechnicalProblem
> Shopper Comments: I purchased Creator NXT at Best Buy Canada on Sunday.
> They didn't have any NXT 2 versions or NXT Pro so I assumed that they
> were carrying the latest product. I installed and went to purchase the
> Blu-ray author plug-in buy only one for NXT2 is available on your
> website. On your technical discussion forum one of the digital gurus
> suggested it should work with NXT. I purchased and downloaded and when
> I try to install I get an error saying setup cannot find a valid version
> of this software to upgrade. Please refund me the $19.99 for the
> plug-in or more preferably advise where I can find the plug-in for the
> NXT which is on the shelves at the stores while NXT2 isn't.