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About BonzaiDuck

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  1. On the one hand, your experience might suggest that there are "other sources" for the problem, and I mean also the problem we share. On the other hand, my brother's machine has identical hardware to mine with the exception of my PVR500 MCE card, and has a perfect Roxio 9 install without Event Viewer App-log MsiInstaller warnings. Maybe this is something for Roxio to sort out. I just wish they'd get to it sooner than later.
  2. Thanks, Gi7omy. Now the question remains as to whether reinstalling the Hauppauge driver with access to the Media Experience 9.msi file will "cause" a "completed installation" and eliminate the EV app-log warnings. Johnata -- what sort of capture hardware are you using?
  3. UPDATE ON THE MsiInstaller warning pairs -- 1001 and 1004 January 29, 2007 In the course of testing other trial versions of software (Sony Vegas Studio Platinum), I decided to update the drivers to the Hauppauge PVR 500 MCE (dual-tuner/capture) PCI card I've been using for about a year. Once the old drivers were deleted and the new drivers installed, a Microsoft Installer dialog popped up on the screen asking for "Roxio Media Experience 9.msi" Does anyone have any idea how to extract an MSI file from the downloaded Roxio EMC9 "exe" file?
  4. First -- back to jeanrosenfeld: OK -- since I retired, I haven't kept up with the various ways of manipulating the registry, so your remarks make sense. But all my registry entries correspond to yours. The MsiInstaller "resiliency" problem (with warnings 1001 and 1004) seems to be common to other softwares. Even some Microsoft products -- like Office and SQL Server -- show questions about the resiliency at forums like MSDN. MS shows fixes for their products; other people show the warnings for installations of Intuit Quickbooks, and there are additional instances in web-forums with people puzzled about the resiliency problem. Roxio just "closed" the web-ticket related to that problem without response. Maybe -- they're "working on it" and haven't anything to say yet. Maybe -- it requires some effort from the Microsoft end. All I know is that for four (4) legitimate licenses to EMC9 purchased within my family, I've installed two of them -- each for my brother and sister-in-law respectively -- and despite the other clunky difficulties shown by registries on their systems, the EMC9 installations are "clean" (and without the MsiInstaller warning-pairs.) Other "Windows Help" web-sites suggest these warning-pairs in the App Viewer MAY be successfully resolved by the user, but that they also MAY (equally) require work on the software developer's end -- leaving the user helpless. In my case, all the software seems to work fine. I've had a couple crashes ("application hang(s)") with VideoWave 9, but nothing consistent enough to troubleshoot or warrant intensive investigation. The program seems to work just fine with MPEG capture files on a disk that has been de-fragged thoroughly. And I have to say that the "hourglass" delays with the program are not nearly as annoying now as were earlier versions, or buggy alternatives like Pinnacle Studio. I've edited some "Intro-Trailers," and menus with MyDVD, and trimmed a two-hour MPEG without forcing the audio and video to go out of sync. I've burned several discs successfully. But after any given session, when I look in Event Viewer App-Log, there is a trail of yellow icons and warnings -- 1001, 1004, 1001, 1004 etc. etc. etc. For Johnata: All I can say here -- your installation may have some glitches that are unrelated to each other. It could be that the problem we share is one problem, and your difficulties with Cineplayer and Media Experience derive from something wrong with your codec or encoder installations. There seems to be plenty of info in this forum about troubles with drivers and codecs, so I'd direct you to delve into those posts. You didn't say what other hardware you're using. I'm just shooting in the dark here. I'd only guess that some other component didn't install or install properly. So the best comfort I can give is to suggest that -- IF this is your first installation attempt -- go through the uninstall procedure, get the MsiInstaller Cleanup tool, remove the hard-disk folders related to roxio, run a registry cleanup tool (I forgot the name of it, but there is a "freebie" out there that is supposed to be good) -- and then after the successive reboots, reinstall. For me -- I'm darn sick and tired of uninstalling and reinstalling to get rid of what may be benign warnings in the Event Viewer -- so I'm "livin' with it." And -- here's some heretical thinking that will not provoke great appreciation from Roxio's corporate hallways. I'm looking at alternatives from InterVideo and ULead. In fact -- I will download the trial software tonight. PC Magazine gave Editor's Choice to ULead's VideoStudio 10 last summer. And InterVideo has some reasonably priced software that covers other features of Roxio's suite. Looking back over decades, I see that "software" has always been a "leak in my wallet." I'm a lot more careful now, but "STUF" happens. It's part of the consumer's "stations of the Cross."
  5. thanks, Jean. I've copied your post into a notepad file so that I can further scrutinize my registry. Most of the entries you show seem identical to mine, although I note there are double-slashes in some path specifications. I'm not sure why there should be such double-slashes. All of the "resources" and programs specified in my registry-key entries are "there" on my hard disk. What amazes me is the lack of response from my posted support-web-tickets with Roxio.
  6. BonzaiDuck

    Drag to Disc V9:

    Your observations are quite useful. I've used D2D (previously Adaptec DirectCD) for years -- and for making backups. Do you recommend instead the use of Creator Classic to make backup data discs? (Other than BUMP?) I've also noticed that there is no "Scandisc" feature with my D2D installation. What happened to that?
  7. BonzaiDuck

    Busy Network After EMC 9 Install

    Gee. Now I see that my own situation is not uncommon, and I'm not alone. I have a web-ticket for which I've been awaiting a response for some two weeks. I'm comparing the Roxio product loosely with the two versions of IOLO's System Mechanic I use on my machines. They both add boot-time processes or services that I would rather choose to install from a menu, or toggle on and off as needed. "Disk Watcher? We don' need no stinkeen disk Watchers!"
  8. Latest update per the source of the MsiInstaller 1001 and 1004 event viewer warnings: There is some reliable intelligence that the "DMX.Player" module stands for "Dell Media Experience." The Roxio item is filed under "Roxio Media Experience." Since I've never owned a Dell -- build all my machines from Intel and Asus motherboards -- I am clueless here. There should be a fix for this, and there should've been a response to my web-ticket after two weeks of no response from Roxio.
  9. Sorry took so long to get back. Your successful installation is similar to what I achieved (without trying) with an installation on my sis-in-law's machine. They call my problem "MsiInstaller 'resiliency'" Do you know what version of the MsiInstaller is running on your system? Is it 3.0, 3.1 rev.1, or 3.1 rev. 2? Mine is revision 2. I have to check my sis-in-law's system to see which version is running there. Some posters on another part of this forum experienced the same thing. And some of those thought that the problem was some unforeseen compatibility issue between the Roxio software and the MsiInstaller version. If your MsiInstaller version is 3.1 revision 2, then the problem derives from something else. I traced the registry entry for "DMX.playDVD" to a HKLM class id which invokes "DMX.exe" and (I think -- ) RoxioMediaExperience.exe. Both these executables exist on my system in locations consistent with the registry entries.
  10. UPDATE ON THE MsiInstaller warnings in the EVENT VIEWER App-Log: 1) Several other applications -- including MS Office products, Logitech products, and Intuit products generate these warnings after installation and reboot. There are fixes posted for some of these products, unresolved discussions in forums with others. 2) The warnings seem to have no effect on the product's proper function, but they clutter up the Applications Log making it more troublesome to find "serious" problems. 3) I can only say that version 8 and 8.05 installations from the retail disc and download-update do not leave these problems in the app-log. 4) Call me "stupid" or spendthrifty, but since the holiday price on the product at Roxio was marked down 50%, and since my web-ticket has gone unanswered, I bought another license to the product -- to see if the "upgrade" offer on the first license had anything to do with this problem. 4a) After uninstalling version 9, removing all folders connected with Sonic or Roxio, removing all software key and registration references to Roxio or Sonic from the registry, and after repairing and compacting the registry, I ran the install with the new download. The download was obtained by turning off the software firewall and anti-virus. The download was installed with the software firewall and AV disabled. 4b) Exactly the same thing happened, and the reboot after installation and registration left the same warnings in the App Log. 4c) Especially interesting is the fact that although I entered the CD-license-key sent me with the second order, registering it to my old Roxio account showed a COMPLETELY DIFFERENT LICENSE KEY (not the earlier license, either) in the "Help->About" screen. Therefore, I uninstalled the product, and reinstalled it after following the steps in 4a). I created a new registration account for this re-installation, and STILL -- the program shows the SAME COMPLETELY DIFFERENT LICENSE KEY as with the first attempt. So, to those users posting on this forum, with or without problems, I'd be interested in hearing answers to this question: "Did you purchase the shrink-wrapped retail disc in retail box from a reseller -- or did you buy the download from Roxio?" "Do you have Event ID 1001 and 1004 warnings related to MsiInstaller and 'DMX.PlayDVD" in your Event-Viewer App-Log?" "Are you using Windows XP Pro Service Pack 2? or are you using Windows XP MCE?"
  11. For gi7omy and ggrussell See -- I've tested several of the components and they seem to work. But the Suite definitely is causing these Event-Viewer app-log warnings 1001 and 1004 to come up in pairs at boot-up. I was able to make a slipstreamed XP SP2 disc for another computer anticipating a new OS installation. Later, I checked the EV app-log and found several of those warning pairs in a continuous string, corresponding to the time when the slipstream disc was created with Creator Classic. These things should not be happening, but many users who are happy with the product probably haven't looked at their Event-Viewer logs. Some may not even know what the Event Viewer is. My web-ticket is still open -- has been for several days now, with no response. There are other software products which cause these warning pairs of IDs 1001 and 1004, including some issues with Microsoft Office components. A web search will turn up various user forums and an MS KNowledgebase article pertaining to Office. But these errors on my system are definitely traceable to "Roxio Media Experience" -- in all cases. Today, I decided to edit the registry. I had a license to ECDC v6 briefly installed on this system when I built it in 2004, then upgraded to version 7 and 7.5 with a new license. I bought a new license to version 8 and upgraded to version 8.03. I've now upgraded to version EMC9. With the registry edit, I discovered that uninstalling the old software -- as I had done over the past two years -- did not delete a ponderous accumulation of registry entires -- software keys, data and values associated with those products. I stripped them all out of the registry and then ran a registry cleaner twice, rebooting the system with all event-viewer logs "in the blue," full connectivity, no problems. I defragged the hard disk. Now, I've re-installed EMC9, and I still get the warning pairs in the App log -- again. Yet my sister-in-law's installation of a separate EMC9 license of two weeks ago shows no such problems. Both computers use the same Intel 865PE chipset; both are using XP Pro SP2. The only difference -- I chose -- and still choose -- not to install "Xingtones" or "SightSpeed." But these elements aren't included in the program group with the component referenced by software-key in the event-viewer warnings: "Roxio Media Experience." I think the software manufacturers should clean up their act on "uninstallation." Programs should not be leaving software key references in the registry when they are "uninstalled." I was joking an hour ago, but I said "No wonder we've gone from 20GB of disk space, to 80GB, to 160GB, to 250GB and nearly a terabyte in a four-disk RAID5 array, but as soon as the drive capacities, memory-module-size, CPU and GPU speeds and other hardware features improve -- the software developers grab it. And if that isn't enough, their products generate warnings in the Event Viewer. . . . . "
  12. BonzaiDuck

    After reading all the topics

    Looking at these comments made me think verbally what I have thought for some time. The program seems almost too feature-rich, with too many bundled pieces. I'd hate to discourage the developers from TRYING, but it shouldn't be producing the bugs I've uncovered due to Roxio when I'm not even running or using it at that particular moment. it shouldn't be producing MsiInstaller warnings at bootup, even if the errors are 'benign," which can be traced back to Roxio components.
  13. BonzaiDuck

    help uninstalling

    You will be taking your system's health in your own hands if you do manual edits. Registry cleaners STILL leave "stuff" behind. My lengthy explanation about Symantec's software is a case in point, and I faced it yesterday. You might try opening regedit and run a search for all entries containing "Roxio" or "Sonic." Make a written record of where they are -- I think these things will mostly occur under HKEY_LOCAL_MACHINE and SOFTWARE. Back up your existing registry first -- I even suggest you put it on removable media. You should be able to delete every software key associated with Roxio or Sonic -- provided there is no other Roxio software installed except that for EMC9. Then, X your fingers, restart the system (and pray), and watch the event logs. THEN -- run a registry cleanup tool again, and also delete all the roxio or sonic folders under "Documents and Settings" and "Programs" on your boot drive. Some of these folders will be in "Application Data" or under "Local Settings->Application Data" -- possibly in "Common" and some other directories. I issue a total disclaimer here of responsibility for your system's stability, and everyone is warned about working with the registry without some familiarity with it. I discovered yesterday that one of my machines still had "symantec LiveUpdate" trying to find a web-connection after I rebooted from uninstalling Norton Internet Security, and I was . . . . well, I lost my temper -- and my patience. Otherwise, I would not have started working with the registry so quickly. I just deleted every reference to "Symantec" or "LiveUpdate" that I could find. The system rebooted easily, and the event-logs were all in the blue. One would figure that every software key for any particular product could be deleted if it didn't contain information about some other -- unrelated product. In my case, there were still references to Symantec's "Netdetect" component in strings that included "other stuff" not related to Symantec, so I left those things alone. There seem to be no networking problems, and no other problems with the system. Also -- when you start looking through the registry for matches, you may eventually find keys that refer to "registration data" for a Roxio or Sonic component, and other things that might affect your ability to install the product cleanly a second or subsequent time. Obviously, you want to delete those items as well. Sorry for the length of this, and I could obviously see you were peeved at my earlier message for . . . .all the hot air.
  14. BonzaiDuck

    help uninstalling

    Editing the registry is always a pain, and also a risk. It might be worth your while to obtain a paperback manual on windows registry, but you may not have enough time. And also-- I'm no registry expert. Symantec software is notorious for leaving remnants in the registry, and when I changed firewall-AV suites, I HAD to remove all the Symantec registry entries I can find. It causes stress, because one worries about whether the wrong item was deleted. What I suggest is that you obtain IOLO Software's System Mechanic 6, PC Tools' Registry Mechanic, or a similar utility. People will tell you to stay away from this product or that product. I've used Norton Systemworks, deciding that it was bloated and lame. System Mechanic is a good "Swiss Army" knife of maintenance functions. Some customer reviews at reseller sites explained that it "killed their PC," but they wanted it to do everything automatically and didn't know how to use it. Registry Mechanic will only clean up your registry, back up the registry and compact it. SM6 and SM7 will conflict with SYmantec/Norton Internet Security's LiveUpdate feature. There is a startup background service called SM System Analyzer, which can be turned off in the Startup tab of msconfig. You would then go to the LiveUpdate repair site for SYmantec and run the repair program. If you subsequently use SM6 or SM7, be sure to reboot the system so that you restore it to an "SM System Analyzer-turned-off" state. Otherwise, SM's registry repair and optimization should help. You can even use SM to remove programs that are installed but not registered in "Add Remove Program Applications" under Control Panel. I've used it to surgically remove a buggy installation of Netscape, Roxio, and other things. Just be careful with it. I can say this: After tuning up my system with SM6-Pro, my TrackMania formula-racing game ran so fast and responded so well, that my reflexes couldn't keep up -- all this for SM's removing programs that were hogging clock-cycles. On a favorite racing track, I had beat the software company's own maximum record of 1 minute, 3 seconds and 3/10ths of a second before I tuned up the system. Now, the highest I can score is 1 minute, 7 seconds. Yet the game really runs and responds quickly now. But this is logical -- if the game was slowed down by things hogging clock-cycles, a tuned-up system and a game like this would respond better, but your scores would be lower. You have a choice for removing startup programs with SM. I've never had it remove things that were "needed" -- but only startups that were "unnecessary." It will knock Roxio Drag-to-Disc out of startups, but DtoD will run when you want it to. Same with the Media Manager hogging clock cycles.
  15. UPDATE: Called Roxio's 888 tech-support number. Waited about 20 minutes. Finally connected to a real person named "Bill." Bill had me do some few things to check the "My Media" program group, but we found nothing definitive. I mentioned that other posters on this forum had been showing the Event Viewer warnings since October. Bill said to get a web-ticket through the self-serve support feature. I sure hope they can clean this up and unravel the mystery. Bill noted that people with "Trial versions" of EMC9 might experience similar problems, but the download I got was for a purchase and obtained through the link from the order confirmation. The right CDKey was entered; and installs I tried from the backup disks they sent from Roxio also show the same EventViewer warnings after installation. So far, I have not been able to determine if anything "fails" with the Roxio programs. Everything SEEMS to be working, but I cannot test the entire suite of programs and plug-ins in a few minutes, or -- for now -- even in a few days.