I bought a Dell a few months ago which came with a combo DVD/CD burner
(H-L Data Storage model GSA-H21N) and Roxio Creator MyDVD Combo Plus
I have never been able to write a CD using any of the RecordNow products.
I can write DVDs with MyDVD Plus, and I can play and burn audio CDs using
Windows Media Player but not with the Roxio software.
The problem is that whenever I start any of the RecordNow products, they
say "No drive detected" when the drive is visible in My Computer, and the
Device Manager says the drive is okay. I have tried uninstalling the drive
and installing a brand-new Sony drive and still have the same problem, and
Media Player seems to work, so it's not the burner hardware.
I tried Dell support; after five hours of: uninstall Roxio, install Roxio, uninstall
drive, install drive, install some freewere burner software that didn't work,
uninstall it... Dell decided that I should reinstall all of Windows next. I said
thanks very much, it's been fun, see you later. The responses on this forum
seem pretty knowledgeable, so hopefully someone here could help?
Thanks in advance!!