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About Elizabeth

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  1. I am having a problem accessing my restored files. When I click on them I get an error message that says "access denied." I don't know why I can't access them. It makes no sense. I can't find anything on this website as to why I can't access them. Any help is appreciated. Thanks!
  2. I still can't manage to figure this out. Anyone able to help?
  3. I have Back-up MyPC 2006 Deluxe. I just bought it last month to backup everything and crash my computer. Problem is, when I restore all the files, I don't have access to them. I get either the above message in the subject line "File cannot be accessed: may be encrypted or read-only" or I get the "you do not have access to this file: contact the administrator." I am the ONLY person on this PC and I NEED all my files back. I was able to restore a few files from a previous backup session, but when I needed to access the most recent ones, they copied over the file and won't give me access. If I move the file and then put the one on the back-up disk in the original location, I can't open either file; even though one is from a previous restore. HELP!! I need these files. They are detrimental to my business. Thanks!