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Tom at Roxio

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About Tom at Roxio

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  1. Hi Barryware, Our engineers have been able to replicate the issue in-house. I haven't been able to get more details from our engineers yet... they are still investigating the circumstances that cause the problem. While the vast majority of EMC 10 customers are able to install just fine, we understand that this is a serious problem for those who encounter it. The fix for the problem is to boot with a Windows OS CD (or another boot drive), then copy the boot files back to your boot disk. I'll provide more information as soon as I have it. Tom
  2. Tom at Roxio

    Suggestions for version 11

    I hear you Wayne. Without going into specifics, we generally agree with your suggestions and your assessment. Actually, we have been thinking along these lines for quite a while. UPnP should not run without permission. The RoxWatch service is designed to scan your system for audio, video and photo/graphics files (according to your "watched folder settings"), keeping the "My Media" section of the Media Selector up to date, regardless of where you store your files. The UPnP service is not RoxWatch... it is a separate service that must be explicitly enabled. You can disable it in Media Manager. We are working to improve the way these services operate... our aim is to provide useful functionality that you have complete control over. Thanks for the feedback. Tom
  3. Hi JD, I pointed to the diskeeper article even though it is fairly old because I thought it provides a good explanation of the MFT and how a MFT can become fragmented. I'll quote... I think the second scenario is probably more likely for anyone experiencing this problem today. If you used more than 87.5% of your primary hard drive's space at any point during the life of the drive it is extremely likely that your MFT has become fragmented. I agree that the Microsoft KB article vaguely describes "If the MFT root folder contains many files, the MFT may become so fragmented that an additional allocation index is created", but it also seems clear that if you exceed 87.5% of your HD space Windows will start storing files in the space that is pre-allocated for the MFT, and your MFT will become fragmented (creating additional allocation indexes). Given the description of the failure mode in the Microsoft article I'm surprised this doesn't happen more often. As the Diskeeper article points out, a fragmented MFT will also cause slower drive performance. In any case, if this is the failure mode it seems that the only cure is to insure that you never use more than 87.5% of your primary hard drive, and that if you have a fragmented MFT you should free up space and defragment your drive with a utility that can defragment the MFT also. Thanks for your help with this! Tom
  4. Tom at Roxio

    Roxio does not repond when clicking icon

    Again I had to remove some pointless argument from this thread. I would encourage everyone to focus on the facts of the problem and not the emotions or opinions. The point of these threads should be to get the information needed to identify the problem, the cause of the problem and the solution. Everything else is just noise, or worse yet, aggravation. Getting back to the subject... it sounds like Norton Systemworks is cleaning up your system in a way that causes Easy Media Creator a problem. You may need to uninstall EMC 10, turn off Systemworks and reinstall EMC 10. We urge Roxio customers not to use registry cleaners or system "clean-up" utilities. They are often the cause of major problems. Tom
  5. The more I research the problem the more it seems likely that it is caused by the MFT (Master File Table) on your hard drive becoming too big and too fragmented. This is caused by a number of factors, but you are most likely to have this problem if you have used more than 87.5% of the available space on your primary hard drive (at any time in the past). The more files you add and delete, the more fragmented your MFT will become. Adding a large number of files (for instance, installing a large program like EMC 10) could trigger the "NTLDR is missing" problem. See also... http://www.diskeeper.com/eletter/previous/...1999110261.html If possible, I would like to ask you and anyone else affected by the problem to do the following... 1 - Check your MFT fragmentation. Open My Computer. Right-click on your boot drive and choose "properties". Choose the "Tools" tab. Choose "Defragment Now...". Select your boot drive and press "Analyze". Choose "View Report", and under "volume information" scroll down to the section that describes your MFT. Please write these values down and let us know what you find. If your MFT is in more than 2 fragments, or if more than 90% of your MFT is in use this might be the cause of your problems. 2 - Clear off as many files from your hard drive as possible. Back them up to CD, DVD, another hard drive, or simply delete files that you no longer need. Ideally you should have at least 30% of your hard drive free. 3 - use an advanced defragmentation tool that offers "offline" defragmentation of the MFT (this would happen when you reboot, before Windows starts). I would start with Diskeeper 2007 (they have a free trial available). 4 - Re-check your MFT size and fragmentation (repeat step 1). 5 - Install EMC 10. I look forward to your (hopefully positive) feedback. Tom
  6. Hi everyone, In an effort to keep the conversation productive I've edited one post, deleted a bunch of off topic posts and renamed the topic. Please remember that the topic is "NTLDR missing after install". We have a lot of smart, passionate people contributing to this thread. Let's work together to get the facts and get to the bottom of this issue, OK? The more facts the better. Ideally, we need enough facts that we can reliably reproduce the problem. If we can reproduce the problem at Roxio we can fix it. So far we haven't been able to reproduce it. The Microsoft Knowledgebase Article that Daithi (gi7omy) pointed out seems helpful. Could it be that this only occurs on systems that have a highly fragmented Master File Table? Could MFT defragmenting help prevent the problem? Keep in mind that the built-in defragmenter on Windows XP does not defragment the Master File Table... so you would have to use a 3rd party utility that can do this if you want to defragment your MFT. A brute-force method of reducing the size of your MFT is to delete files from the drive. Perhaps someone who has experienced the issue could remove as many files as possible (back them up to CD, DVD, or an external drive), then try installing EMC 10 again. To be clear - Easy Media Creator's installer doesn't change drive letters. As John and I mentioned our developers are looking into this. If the circumstances described in the Microsoft Knowledgebase article are the root cause, we'll do whatever we can to help avoid the problem. This is a very comprehensive software product that includes many files. Installers create temporary files, and I'm not sure what can be done to improve the way the installer operates. Thanks Tom
  7. Tom at Roxio

    Roxio reator 9XE and Roxio Creator 9DE

    Hi Gypsy, Creator 9 XE has more features than Creator 9 DE. Both are OEM versions... they come bundled with PCs or other hardware like DVD burners. I hope this helps you. Tom
  8. Hi jd91651, This is an interesting theory... worth investigating. It would be helpful if anyone who has experienced the problem could let us know if they have multiple hard drives on their system. In the meantime I've passed this feedback along to our engineers. Thanks Tom
  9. Tom at Roxio

    Uninstall issues

    We do have a cleanup tool that our Customer Care department can provide to anyone who has experienced a failed installation. While we totally appreciate the effort by The Highlander to help other users with this problem we would recommend that you speak with our technical support staff before you run any cleanup tool. If a cleanup utility is the best course of action we recommend that you use the one we provide. Tom
  10. We were pleased to see that PC Magazine gave Easy Media Creator 10 a very positive review, making it their Editors Choice. The review is here... http://www.pcmag.com/article2/0,1759,2194635,00.asp
  11. Hi Barry, We had a very good group of beta testers outside of Roxio. The beta testing started weeks before the release. I found the quality of our beta testers to be extremely high... they were very responsive and very thorough. This is in addition to the hundreds of people and many thousands of hours of testing performed internally. We would love to have an even bigger pool of beta testers (although we prefer quality of feedback over quantity of feedback when it comes to beta testing). I agree that this problem is worth investigating, and we will investigate it. People who have experienced the problem will need to boot from a Windows XP CD, then restore their boot files. I realize that this is not easy to do. In this case the hard drive is not destroyed, but certain files needed to boot from the hard drive were deleted and must be replaced before you will be able to boot from this drive again. An expensive data recovery service would not seem to be the best choice in this case. The drive is apparently still functioning perfectly, and files can be read from the drive. Data recovery services are more appropriate for drives that crash, or have other physical / electrical problems. Tom
  12. Tom at Roxio

    No menus on finished DVD

    Hi Jim. I doubt the problem has anything to do with creating an ISO image (versus burning directly to DVD). It is more likely due to the structure of the DVD that you created. MyDVD has some powerful capabilities to let you structure a DVD in a variety of ways (matching your needs, hopefully). Open your project in MyDVD. On the lower left-hand corner you will see the Project View. You will see an outline structure, starting with a DVD on the top left. You might have more than one menu in your disc project. Make sure that each menu has movies associated with the menu. The first menu is the one that will appear when you play the disc. The easiest way to create your DVD is to start with a main menu, then add movies to the menu. Thumbnails will automatically be created for each movie, and if you add too many movies submenus will automatically be created. If you manually add submenus, or if you rearrange menus you could end up with a menu that leads to nowhere, or movies that are not linked by any menu. I hope this helps. Tom
  13. Tom at Roxio

    Audio Transitions - Fixed?

    Yeah... those Roxio representatives... what's up with them? They never show up here! Yes... several of you asked about this issue many months ago, and we asked our audio development group to address it. I hope you like how this works in EMC 10. Tom
  14. Tom at Roxio

    Auto Sequential Ripping with Sony Vaio XL1B3

    The Sony Vaio XL1B3 includes its own software that supports batch ripping to your PCs hard drive. EMC 10 does not directly support media changers (as far as I know). Once you have ripped your CDs to your hard drive EMC 10 has great media management, format conversion, sound editing options. EMC 10 also allows you to move your media to the widest variety of mobile devices, to burn custom CDs, or to create music DVDs. Tom