This is the true story about the HP tech support.
After installing the WMP11 which affected my Sonic Digital Media Home 7.0 that came with the computer,
it was not easy to remove WMP11, I got "Your Uninstaller Pro" and it removed the player beautifully. (as well as the sonic drivers)
After restarting the computer the Sonic Installer message asks to install disc 1 into the computer, which I did not have, because the HP doesn't ship with the computer. Contacting Roxio help they pointed the finger at HP support.
After spending 1 hour with questions and spelling about my name and address and serial numbers they directed me to tech support department another one hour of wait.
Tech: What is your name?
Me: I already told your friend all the information
Tech: Sorry Sir, but I need to ask you again, this is the policy.
After going over the same questions for 30 minutes I got upset.
Me: Listen I called to ask you the questions and all I am doing is answering.... (2 hours)
Tech: Ok, ok what seams to be the problem. (Another question)
Me: My Application Recovery is no longer working and I can not reinstall the Sonic.
Tech: Did you try to restart the computer
Me: Yes about 75 times
Tech: Did you try to burn the CD?
Me: With what? I don't have the software any more.
Tech: Did you try to burn the CD in the safe mode?
Me: Please let me talk to your supervisor.
....A Moment of silence.
Tech: Shot down the computer and do system recovery.
Me: What? I have 125 applications and I will have to reinstall all of them!!!
Tech: This is only way, sir.
Me: It will take me 5 days to do that
Tech: You called here for the support and I am trying to help. Please do not worry I will resolve the issue.
Me: Can I talk to the second level support?
Tech: There is no second level, this is the highest level.
Me: Can I talk to your supervisor to give you a raise that you could get a higher education?
Me: Hello... hello...
Tech: Yes, yes one minute I need to check my resources if there is another way to help.
After holding for an hour I hear the beeping noise and telephone ladies voice:
"If you like to make a call, please hang up and try again!"
I am sure when people will read this can identify with their own experiences.
I have nothing against this poor guy, but what is really upsets to me that I paid $300 for 3 years HP support and $3800 for custom built HP Pavilion. Is this the proper way for HP to run their business.
I found this on internet when I was looking for solutions.